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Contribuiți la feedbackI used to go to Dunkin' Donuts regularly, but not anymore. I'm really frustrated with the experience lately. Every time I go in to place an order, I end up waiting as they prioritize drive-through customers. Today, I placed a simple order and waited while they served six cars ahead of me, and I still hadn’t received my order. It’s clear that drive-through service is their main focus, while walk-in customers are not given the same priority. There are plenty of other Dunkin' locations, so I’ll be trying those instead.
I tried to get some coffee in the lobby at around 4:10 PM on a Saturday. As I approached, one of the employees literally ran to the door and attempted to lock it before I could grab the handle, then dashed back behind the counter. I was a bit taken aback by this and ended up opening the door anyway since she hadn’t locked it properly. Her co-worker awkwardly informed me that I could use the drive-thru instead when I asked what was happening. It would have been much better if they had simply explained that the lobby was closing and that they preferred customers to go through the drive-thru. I decided to leave and won’t be coming back.
I had a disappointing experience at this restaurant, and the service was lacking. I faced an issue with my order and reached out to the manager for assistance, but it seemed like he didn’t care about resolving my concern and was ready to send me away without help. I hope they can improve in the future.
Ordered a frozen hot chocolate on my way out of town. Got about 10-15 minutes away, went to take a sip one it was coffee! I despise the scent/taste of coffee. Fine waste of $5. So ticked
I don't normally leave reviews but since this is closest dunkins to work I need/hope it does better. Today I asked for my usual french vanilla frozen coffee no whip cream. Typically no problems. Sometimes they forget and put cream on top. Sometimes theythrow me an attitude when I ask them to remove it. I don't care as long as it tastes normal. Today they made it twice. Bothtimes incredibly dark and icy looking. The second attempt I had to just take it because by then I was already at the window agood 10 minutes and had to rush to work
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