Days Inn By Wyndham Irving Grapevine Dfw Airport North

I recently had the opportunity to stay at your establishment and I wanted to provide some feedback regarding my experience.Firstly, I must express my disappointment with the cleanliness of the rooms. From the bathroom to the towels, there were noticeable cleanliness issues that need immediate attention. Additionally, there was an unpleasant odor in the room, which further impacted the comfort of my stay.Furthermore, I observed an inconsistency in pricing when checking in late and opting to pay in cash versus using a credit card. It seems there is a different rate for cash payments, and the process for cash transactions appeared to be significantly more time-consuming compared to credit card payments, which inconvenienced me during check-in.Lastly, I had an unfavorable experience shuttle service. The shuttle took an astonishing one and a half hours to pick me up from the airport, which is significantly longer than what one would expect. I understand that no establishment is without its challenges, and I hope my feedback can be constructive in improving the overall guest experience at this hotel Daysinn.I believe that addressing these issues will go a long way in ensuring the satisfaction of your guests that you clearly not appreciate.Alan

Had to book this hotel suddenly at 11pm when my flight was canceled leaving me stranded for 2 days. Website indicated complimentary breakfast as one of the amenities and also shuttle service from the airport so great! I called the hotel and was told the shuttle would be there in about 10 minutes, but 30 minutes later there was no sign of it. I called again and was told very sorry, the driver is 10 minutes away . Another 30 minutes later still no shuttle. Called again and this time was given the drivers direct cell number so we called them and was told he was 6 minutes away. Finally, another 30 minutes later (over an hour and a half from my initial call) he finally showed up. Then, when checking in we saw a sign saying that for guests ' health and safety a convenient go bag would be provided in the morning for breakfast rather than serving an actual breakfast. This bag consisted of a pack of poptarts and 2 granola bars. Really?!? That is NOT breakfast and it is most certainly not for my safety or convenience. It is clearly a cost saving measure there to protect their bottom line.

I used them for parking. Their website says the bus is every 30 minutes. By the time the driver took forever to pick me up at the airport and drop everyone at all the other hotels, it was almost 90 minutes! That's great you have a complimentary shuttle, but nobody would book you otherwise! The other hotels don't struggle to be on time, so you shouldn't either.

Single worst parking experience I ever had. The airport parking service is a complete disaster. They never know how many people are making reservations for the shuttle. The shuttle is shared with other hotels and only seats 9-10 people. Our flight boarded at 530 we got to the aiport at 5a, after being at the hotel at 345a as they had advised. Our return flight landed at 12:05a. I made at least 30 calls to the hotel for pickup before being advised they would be there in 5-7 minutes. They never showed up. After waiting an hour we decided to call an Uber, which arrived in less than 2 minutes. I called Global Parking because the number on the parking location (Days Inn Grapevine/Irving) pickup information slip is still not being answered. They never apologized and ultimately have to me to call the hotel that they represent. Lesson Learned. Save your time and money!!!!!

This place is affordable but if you’re a clean person I would not recommend it! Checked in, got in our room and pulled back the blanket. The sheets were stained with what look liked urine. My husband asked for a new set of sheets, these were stained as well! Towel were dirty, housekeeping cleans every 3 days. We asked for a discount for our troubles, we were told we could get a discount on another night. We have a flight to catch, even if that wasn’t the case absolutely not!!!!