Pret A Manger - Horsham

Dear Pret A Manger , I would like to thank you for your lovely , special , fantastic moments I find it in your shops . Really love it to spend a big part of my life inside your shops for a lovely coffee,breakfast or lunch. Around your shops I meet love and best times. I start to come 7 days by 7 in Horsham Shop trying to solve my Anxiety problems in public places. It’s works for a time I done this for one year and half already . Some employees was very rude and completely disrespectful ! All together created a real bullying and keep it like this for years. And after all years past already they keep going in the same way , even yesterday I hear them speaking about me not the nicest way.Between Rebbeca and it’s the short girl ex gymnastics very rude person. I’m Mihaela ex boyfriend, I’m not very well after we broke , and I still love Her so much . But all this need to remain between me and Her, not involving work friends,friends or to keep them involved when it’s over , bad energy for everyone, employees or customers. They are not there to get involved in outers past or problems or what people doing in they privacy,home , love stories ,life. The only person was completely outside of all this was Bibi and I want to thank you Her again for the amazing energy and smiles She offered along time . Kind Regards Dragos

The latte and cappuccino were lukewarm, so we had to ask the staff to remake them. The original cappuccino was actually a latte with chocolate on top, lacking the milk foam. The tables were also unsteady, with one leg shorter than the others, causing us to have to place cardboard under a corner to prevent spills. We considered buying a baguette, but it seemed undercooked compared to other Prets we have visited. The surrounding tables were left messy, so we had to clean and wipe down our own before sitting down.

I visited this restaurant with my family for a sandwich and coffee. Unfortunately, Pret A Manger's food quality has significantly declined in the past few years. The options for lunch items are now disappointing in terms of quality, variety, and portion size compared to what they used to offer. I ended up choosing a very basic sandwich as the other options were not worth the price. It's almost like a challenge to find the filling in the sandwich. It's clear that cost-cutting measures have affected the quality of their food. They need to focus on providing better value and take pride in the food they serve.

Dropped into here this morning, had to air my annoyance. Asked for a Flat white, it was made very quickly, went to drink it and it was a tired looking milky coffee… Told the staff and no apology just took it and remade it whilst chatting to another member of staff. Gave it to me whilst still chatting… Call me old fashioned but what happened to a tiny bit of customer service. May of well got it from a machine.

They used to offer warm pastries, but they no longer do. Overall, the restaurant is decent and usually quite busy. It can be frustrating to see people working or studying there for long periods without buying much, occupying seats for extended periods of time.