Hermitage Rd Bar & Restaurant - Hitchin

Food and ambience we excellent. Service was slow in the restaurant and non existent in the bar. We left thirsty 20 minutes after ordering our drinks; a sad end to a happy evening

It used to be good! Service was pretty good. However foods are similar to a good pub! The veggie tagine must be removed from the menu..it was tasteless and wrong the grain was over cooked and no taste) !!! Desert menu is limited which highlights that the chefs have no ambition do little as possible)!! Over all is just average when you could be exceptional! Best wishes for the future!

We went for lunch for my grandmother 80th birthday. We were really disappointed by the service from we believe was the manager? The restaurant seem like they don’t have enough staff for the shift. From someone who’s working in hospitality, we understand mistakes happen. The waitress was lovely. However, the manager came over to our table told us the food will be 5 mins late, as the waitress have pressed the wrong button for the food. We were told the restaurant will make the waitress paid for the food. So we were left sitting down waiting and feeling awkward. Everything was so lovely but it’s sad that the atmosphere was ruined by the “manager”

Friendly staff but sadly the food and drink was very disappointing. The nduja sausage hash was basically a large bowl of tomato sauce and some fried eggs. There were two large grated potato croutons that quickly disintegrated into the tomato sauce. No sign of the nduja sausage, apparently because it’s ground into a paste. It tasted of nduja, but the overall effect was of spicy baby food. Smashed avocado was under seasoned and was just avocado and oil, not a hint of interest like a few chopped onions, tomato, or cilantro. And the coffee was under extracted and the oat milk thin and not very nice. I hope for improvements, because it’s a lovely space, and the staff work hard and are nice. But the food and drink do not do it justice.

Had lunch here on Friday 4th February. Service was slow despite it not being very busy. Asked service for an extra napkin and never got it. Ordered the chicken burger which had the pickles placed on the bottom bun and soaked the bread so the burger simply collapsed in my hand. The food was cold as if it had been waiting for service for some time too. Don’t waste your time or money at this place, they don’t know how to reflect the price of the food with the service or presentation.