Istanbul - Hillingdon

Second time round we received raw chicken shish with a wrong order too. First time I thought maybe a mistake as we have never had issues. The man on the phone apologised and asked us to come back and will prepare our order again. A month later we ordered our usual and It’s happened again Spoke to the man on the phone and he told me to send him a picture of the food and then started to become defensive saying the chef has been there for 9 years and they cook chicken medium and if we wanted it well done we have to tell them?! He then told us to come back again and will prepare it again and I said no I wanted my money back and he refused and said we didn’t need compensating even though my husband had to drive back there again. They have lost a customer not going back there again. It has gone down hill

Used to go here years ago and loved it but after todays visit I won’t be back again. The atmosphere….none! Staff were miserable and it wasn’t because it was busy, it was far from it, in fact we didn’t even get a smile. They served our starter with salad but didn’t clear the dishes etc before coming out with our mains. We asked where the salad was for the mains to be told the salad from the starter was it and he seemed pretty put out because we questioned it. I will add the salad wasn’t fresh either.The mains were ok but nothing special at all in fact mine was pretty dry and it’s small portions but as others have said the prices have gone up and portion sizes down. I then had to visit the toilet and that’s was enough for me. They can obviously refit the main eating area but can’t clean toilets or even refit those (I’ll include pics of it). Save your money and go somewhere else. Lots of lovely places to eat in this area so their establishment needs to improve as their competitors are certainly outshining Istanbul by far.

Amazing family run turkish restaurant, food is amazing with lots to choose from, the staff are so polite and accomodating. They are very good with children and I have been coming for over 7 years and can not fault them at all.. I really recommend this place to eat

Once again the food was gorgeous but guys I have to say the portion size greatly reduced the Istanbul special me and my son always order was quite disappointing no shredded lamb or chicken on the bedded rice no lamb kofti only 2 lamb chops no sausage I understand the price increases from £28 £40 and happy to pay but come on guys let’s not pull the wool over our eyes go back to your basics that’s what we loved about Istanbul Regards Steve

Very lovely restaurant, I have been coming here for over 7 years, the food is amazing and the staff are always very friendly. Lovely atmosphere and a really place to eat nice food. Highly recommend.