Dunkin' - Highland Park

Horrible experience. Drive thru, Ordered two chocolate glazed doughnuts, clearly stated *not the cake ones* and a sweet tea, because they love to give the cake doughnuts out when you order Chocolate glazed. Of course, get to the window and received thedoughnuts I didn?t want. Ask for the ones I wanted and the young lady wanted to go back and forth with me over doughnuts thatI?m paying for with my money. Requested an exchanged for original glazed simply because I?m not paying for something my kidswon?t eat. She rolls her eyes and exchanges the doughnuts. Get home and my tea is unsweetened. Seriously? I get back in my carand drive back there, I literally can walk to this location from my house. Go inside and see said doughnuts I originallyrequested, and ask for a sweet tea. Sis again wants to argue about sugar and this and that. I?m just like ma?am, can I get afresh sweet tea or can I get a refund? Sis rolls her eyes and makes the sweet tea. If you?re having a bad day, call off. Unhappywith your job, find something else to do. Will be calling corporate as well.

This is the third time I?ve been to this location. The first time they got my order wrong twice. Second time was fine, and today I went for the third and last time. Made hot coffee when I ordered iced, and when I asked for the iced coffee they just dumpedthe hot coffee into ice and gave it back. Also ordered a hot coffee which they only filled halfway. Seems like the entire staffare kids that don?t really care about their jobs. Just go to another dunkin.

This use to be my fav dunkin I would drive from glenview since that is were I live now but not after today I always order caramel macchiato today I could not even taste the coffee usually macchiatos have lots of espresso so sad the quality haschanged this drink tasted like an iced latte they never messed up my drink before only my husband ordering iced americanos twicethey gave him more like iced coffee terrible won?t be coming back

Hailey Hall is the best cashier/Drive-Thru person in the gameee. ????????????????

Great location with a great drive thru. I enjoy their coffee and a great app to earn free drinks.