The Snowdrop Inn - Haywards Heath

Been to Snowdrop Inn many times. Today was awful. Food and waiter was fine. It was empty today, but the food was awfully slow coming out. I can understand it is New Year’s Eve and staff are on holiday. We ordered off the childrens menu for our 2 year old granddaughter. No apple juice and no tomato pasta. So we had no choice but to have the cheese pasta, which she did not like, know one’s fault. Out of a matter of principle I explained nicely that our grandddaughter did not have a drink or desert (watching the people dining near us wait for over 30 minutes for their desert, put us off ordering). We were informed the management said no discount on a £11 meal. Customer service is all important. As I say we have spent hundreds at this restaurant, and the service and food have been second to none. For the sake of a couple of pounds and poor management customer service. 2 stars. It is the principle, you should not pay for anything you have not received. Poor Management today.

This was second visit to this place and what a contrast, Appalling is the only word to apply to this place. Got there on time and greeted by a sullen person who didn’t even speak to us then vanished, after 15 minutes went to find someone to take our order and it was not busy, ordered and 35 minutes later my wife meal turns up and something that neither of us had ordered. My beer battered fish and chips was obviously hidden in the ratatouille. Told them to forget it after they said they only had an expensive large piece, my wife’s corn on the cob still frozen in the middle, not even an offer of reduction on the bill, will never go back here again Dietary restrictions: gf is a good option

Lovely little pub/restaurant. We had a roast and it was delicious. Good size potions. The place was decorated nicely, music playing and warm. The staff were very friendly. Would recommend. Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 5 Parking space: Plenty of parking Parking options: Free parking lot

Amazing evening, food was lovely Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5

Lovely place to eat, nice staff team. Food: 5 Service: 4 Atmosphere: 4