Y Cwrt - Gwynedd

Went with a group of friends. Service was excellent. Delicious food, especially the spaghetti Bolognese. Good sized portions.

Seated for 30 minutes before a new entrant was seated beside us and had their drinks order taken immediately. The only switched on front of house member of staff, I believe to be the bartender, noticed the issue and rushed over to take a drinks order. I believe the other front of house member of staff managed to eat a staff meal at the bar while we finally received drinks. After the newly seated table had their food orders taken, we finally had our offer of a drinks order and subsequent food order taken. Sat for about 20 minutes until the table next door received their food, assumed ours would arrive soon. It did not. A member of kitchen staff then came out from the kitchen and engaged in friendly chit chat with the only other two tables besides us for the rest of the night. Decided however long waiting was enough, offered to pay the bartender for the drinks order and she apologised and confirmed our departure with the chef/owner who waived our bill. I believe the bartender tried her best but was let down by the rest of her team at the venue.

Okay so, we were staying nearby and needed to have some tea and saw pizza and thought brilliant, came in and it looked great, well presented but there was no indication of whether to wait to be seated or anything so we stayed where we were and waited. A young man came over. Barely said a word except to basically let us sit anywhere, so we did. The window had a small collection of dead flies but that doesn’t put me off my food. He very quietly asked us what we’d like to drink, we gave our order, he went off. Twenty minutes later, we got our drinks and he apologised about the wait (it was mostly quiet) then ordered our starters and main and made sure he heard exactly what we would like. Waited another half an hour. Thoroughly enjoyed the starters. Garlic mushrooms with dough balls and garlic bread. Lovely food, so nearly 45-ish minutes go by and a young lass comes to the table with the wrong order, they’re going around tables trying to find out where it is. I’m sort of losing patience by then, I won’t lie and nearly asked hubby to pay for what we had and leave. He wanted to just give benefit of the doubt. The food came, my hubby ordered T-bone steak rare, it was medium, and I had to ask if my side was coming, they brought it no problem and they asked us if food was okay and partner said that he was a little unhappy he got a medium and not a rare steak, she apologised and he said it’s fine, I will still eat it but the young lad has barely communicated. and that’s not great. She explained they worked long hours etc. It’s more nods and “mm-hmms” etc. We ate the food. She didn’t look happy. None of them did tbh. To me, as an outsider, they looked under 18. There were people who were in after us and they’ve been in, ordered, paid and gone. The business needs to really change how they operate and they can’t say they’re busy because it was quiet when we arrived. The “chef” asked us what we wanted from the situation and insinuated we wanted a free meal. We said no, we will pay what was appropriate for the poor service we received. He also said my partner should have sent the steak back and he would have made another but my partner said no, because one he would have waited another 45 minutes for food and two, he wasn’t going to waste the food. He did take money off the bill and we left

Our son, who is usually a picky eater, really enjoyed the pizza at this restaurant. I ordered the ham tagliatelle, while my wife had the lasagne. We also shared a garlic bread and olives, which were all cooked perfectly and had rich flavors. It was evident that they didn't skimp on the herbs, as everything tasted fresh. The owner was friendly and had a great sense of humor, engaging in banter with us and our son. Overall, this hidden gem in a small town comes highly recommended.

During a visit to Bala to see family, we decided to dine at this restaurant. Unfortunately, it was a truly terrible experience. The food was unpleasantly bad, with the exception of the garlic bread. Upon further investigation, I discovered that the owner has been fined thousands for serving expired food. I am unsure how this establishment is still in operation, but I will be reporting them before someone falls ill. I strongly recommend avoiding this place.