Tim Hortons - Greater Sudbury

The customer service here is extremely poor; the staff lacks proper training in how to interact with customers.

It was a wonderful spot to stop by when we were feeling hungry. I can't wait to visit you again!

If you're a delivery driver, be prepared for a frustrating experience. The staff often ignore you and make the order process much slower than at other locations, treating you poorly in the process. They can come across as condescending, frequently threatening to refuse service to delivery drivers for unclear reasons. If you decide to order from this Tim Hortons through a delivery app, expect to wait, as they typically start preparing orders only after you've arrived for pickup. Communication is lacking, and it's rare to receive a friendly response. Additionally, they expect you to bring your own bags for every order, as if purchasing bags doesn't come with its own costs.

I always look forward to stopping here for a meal whenever I'm heading south or on my way back. We make this trip about 3-4 times a year.

What is your policy regarding friends being served before a customer who has waited in line for over 10 minutes? The person in front of me wasn’t a Skip driver; an employee from Tim’s told me he is a regular customer.