Dunkin' - Gloucester

Cold brew is good but the kiosk ordering really sucks. If I wanted to order that way I would have done it on my phone. No one stepped up to help me so I started using it just to have people go ahead of me in line when someone finally did step up to theregister. Kiosk ordering sucks.

Always loved the staff but was shocked they don't allow you to buy a cup of just ice at this dunks...my dog was hot after his run but couldn't get him ice cubes.

Purchased breakfast sandwiches without bacon and there was bacon on them. Most employees did not have a hair net or hat on as one was twirling her long hair and putting a muffin in a bag. Would like a refund to go to a different location dunks. Thank you.

Staff worked like robots. No pleasantries at all. I asked a staff member a question and he was either deaf (which is understandable) or decided to ignore me.

Constantly forgetting parts of orders, service is always neutral at best. I advise you go inside to order so you don't have to flip back to the other side and park when they inevitably forget something.