Holiday Inn Express Suites Gainesville Lake Lanier Area, An Ihg

My husband and I stayed here because he was starting a new job and had orientation in Gainesville. The check-in process was easy and fast. Rooms were clean and spacious. I work remotely. There was a desk and comfortable chair in the room that I utilized to work. The housekeeper, Nicolea, was very friendly. All of the front desk people were nice. Ms. Mickle went above and beyond the call of duty. She went to a restaurant and picked up part of our food when an item was left out. The pool was clean and cooling. The hotel is in a good location to local activities. I highly recommend this place!!Rooms: Clean, spaciousNearby activities: Restaurants, shopping plazas, and movie theater nearby.Walkability: Several restaurants within walking distance.

I had to relocate while work was being done on our house. It was a stressful time but my stay at HIE made everything easier. The room was perfect- comfy bed, plenty of amenities, and the best shampoo I've found in years. Breakfast was delicious and even the day I slept in, there was plenty to be had. The staff was pleasant and helpful and the GM, Margaret, couldn't have been kinder. They really are the gold standard in lodgings and hospitality. I always recommend them to anyone planning on visiting Gainesville.

This hotel has great reviews and completely met our expectations. Modern, very clean rooms with super comfy beds and pillows. Water pressure in shower was a little low. Breakfast was meh (to be fair I don 't like any hotel free breakfasts) but I did get fresh fruit and yogurt which was great. Staff was awesome and check in/out was a breeze. I would highly recommend this hotel. Wish I could take it with me wherever I go.

My husband and I have stayed here for an extended time due to a flood in our home. We highly recommend this hotel. The staff is friendly and very efficient. Bed and room very comfortable and clean. Will recommend this hotel to family and friends.

OH the staff!!! I love them! I fell bad for the front lady working because their fire alarm was going off due to a sprinkler or something busting and they were doing their best to accommodate all of us. The girl at the front was on the phone with what I over heard her boss, it was about 11:45am and she checked me in the night before around 11pm. She was helping apologizing and talking all at the same time with a smile on her face. I'm not sure how she was so warming when she was going threw this yes MESS! I was behind a lady who was rude to her as she was trying to take care of what seemed like a billion things at one time. She kept apologizing and this lady said your so rude you could at least have the audacity to apologize that's all I wanted. At that point her face went to a omg kind of thing and she kindly replied ma'am I am sorry and we are trying very hard to get this taken care of. How can I assist you or may I take your information so that when everything calms down we can adjust your rate and again I am so sorry for the inconvenience this is causing you. The rude lady said maybe I should just call corporate instead. This girl was like if that is what you would like I can get the number for you if needed. This apparently made the lady mad and she goes off on this poor girl. OMG this girl looks and says this. I am so sorry that the fire sprinkler froze and busted but I am more then happy to refund you for last night and I will cancel the rest of your stay so you can check out by 12pm as a courtesy late check out and I hope you have a blessed day. The lady's mouth dropped and she said she didn't want to check out she just wanted an apology... The thing this front desk associate was doing from the get go. I started laughing because her comments were professional and polite and she got the best of someone who was going threw the same issue at her house and didn't understand that hotel's have water pipes to that can freeze! This is why the hotel was packed because pretty much everyone that was checked in here was because their pipes had frozen or busted!! The whole point of this review is that the front desk lady stayed calm and apolgized profusely to every single guest that she came encountered with including me and my wife. Thank you to people like her who still have common curtsey and true hospitality. She handled herself and the guest like a decant human being and made sure to take care of us!! Thank you again for the great stay and Kattie keep up the good work and doing what you do!