El Sombrero Mexican Restaurant

Last night we visited El Sombrero #6 in Flowery Branch, for dinner. The Service was great Fast, Hot Delicious. The portions were large and there was deff value in the plate. Our server was Kayling and she was amazing. She was soft spoken, kind, attentive, and helpful. During our visit I watched her interact with customers... some that were indecisive, some that were disabled, some that had small children... and there was even a moment where her tray of supplies was accidentally knocked from her hands by a guest in an isle way. She was kind and gracious reassuring the guest that is was no big deal all as she continued smiling, sweeping up, asking that guest if they were ok or needed anything ... AND handling her tables as if nothing happened. She was fast, very attentive to all her tables needs and she was by far the light of the room. It is a rare thing to find such a genuine care.

Stopped in on a business trip because it was next to my hotel it was not great. Rice was hard and crispy, chile relleno was just a pile of ground hamburgers with 3 strips of bell pepper under melted cheese that was flavorless. I also had a cheese quesadilla in my combo and even that was cold and the cheese wasn't melted all the way. I won't be back.

Absolutely delicious food, the queso with chorizo was perfect. I ordered caldo de pollo which was small and pretty average, hubs got the lunch fajitas which were very tasty, homemade tortillas and although our server was friendly they were packed and way under-staffed which I knocked a star off for. Food here is very, very good.

I have been to this restaurant many times. You never know what to expect. The food can be horrible but you can decent food sometimes. The salsa is sometimes good but can be tomato water at times. I've watched this place go down hill over the years. The service is as bad as the food. The only reason I've been there many times is the convenience of the location. I recommend trying other Mexican restaurants in the area.

This place has gone downhill SERIOUSLY. I believe its a local chain as there are 3 other open El Sombreo 's in the area on yelp. None of the 4 are claimed . I often think of that as a measure of how much management cares. There are also 2 more locations that show closed in the area. I have eaten there in the past but not for several months. It was average for the region then. Yesterday however I got served something horrible. More like VOMIT on a PLATE, photo added. It was the lunch special #1 Chili Relleno, Taco, rice, beans guacamole and salad. The guacamole wasnt fresh and tasted like ashes. The taco was basic and way over salted. Probably had 10 times the salt it needed. The main reason I went as I was going down the highway craving a Chili Relleno. What came was a plate that was nothing but unidentifiable liquids. Beans I guess were refried and very runny. The rice was to be seen nowhere. The chili relleno also could be seen nowhere. They took whatever and blended it to smitherines and poured it on the plate and that was a Chili Relleno and rice?? Nothing was visible except goo with some melted cheese on top. I tasted the goop and yes there was a hint of chili in there. It too was way oversalted and tasted like the taco. Evidently what they use to fill a taco also makes this dish! There was no piece of anything to be found other than the goop. Normally with a chili relleno you get a fair size poblano chili with white cheese inside battered and then friend. You ALWAYS should be able to see it! This was absolutely horrible. I live lived in GA/NC 23 years and the quality of Mexican restaurants here is poor overall but this tops them all off as the VERY WORST Mexican food I 've yet to encounter. When the waitress dropped the dish she came up from behind, dropped it so fast over my shoulder and was gone like lightning. She was a Latina. She had to know it was horrible. I thought about making it known how horrible it was but hate to ruin other diners lunch. I paid and left. I thought maybe a manager would read a yelp review and that would satisfy me, but NO, it 's unclaimed. This restaurant and Yelp have been here for some years so that shows how much they care. Be forwarned, whatever you do if you go, dont order a chili relleno.