Donatos Pizza - Erlanger

Separate community room available for groups.Pizza is a little to saucy for me, but still good.

Ive always loved there pizza!! Its always good! Never have i had a bad pizza. Other pizza places i get there pizza and its always a gamble sometimes its good sometimes its horrible. But with Donatos its always perfect Pizza! Its the same every time! I don’t have to worry about it being overly cooked undercooked not enough cheese too much sauce.. Its always good quality pizza!!! Definitely a 5 Star Pizza Place!!Vegetarian options: You can order whatever you would like on your pizza or hoagie! Perfect for vegetarians!!Parking: Plenty of spots!!Kid-friendliness: Kid FriendlyWheelchair accessibility: No stairs. Easy access for wheelchairs. Both doors open if needed

I had an issue over the weekend with my order. I called Monday and spoke with Jessica and she's amazing. She apologized for any issue and replaced my order. When the order came it was correct and hot! Thank you so much Jessica for taking care of me. I will order again only becauseof Jessica's amazingcustomerservice!!!

Fast courteous The food was excellent had a Is mariachi beef pizza love

This site isn’t just short staffed, this site is staffed incorrectly.Just ordered two pizzas: one cheese, one extra pepperoni. Simple enough. Ordered it to be delivered. Since it as sent doordash, the driver didn’t know what she was delivering. When it arrived to my house, the cheese was correct, but I was sent a hot honey pepperoni. Needless to say, we aren’t a spicy family.I called and explained it, they made me a new pizza, I brought the incorrect one back to show them what it was. They said it was a Hot Honey Pepperoni, which I wanted to know why it was done incorrectly. Instead, the lady who swapped the pizza out for me snatched it out of my hand, turned away from me, yelling, “We’re short staffed”, then chucked the old pizza on top of the oven.It’s not the mess up that bugged me so much as the attitude when I asked about it. I get being short staffed, but simple professionalism to someone who was just slighted and put out to have to come back to a store after spending money on a delivery order shouldn’t be too much to ask for.In that case, yes, I will take the order screw up to task because how can someone screw up something as simple as one cheese one double pepperoni.If their excuse is “we’re short staffed”, something the phone recording was so kind to remind me of, then Donatos better spend the extra money to hire at least another person, or screen the staff that can read an order properly and handle customer complaints.