Copper Cogs - Erewash

Great separate gluten free menu food and drinks. Lots of food choices. Staff well clued your on GF.

Separate gf menu which was lovely, however was ill immediately after so there is likely cross-contamination in the kitchen (I react to trace amounts)

The service and food at this restaurant are always lovely. However, I had to dock a star due to the attitude of one of the male servers. I have coeliac disease and am a vegetarian, which can make dining out challenging. Thankfully, Copper Cogs caters very well to those with dietary restrictions. I ordered a gluten-free vegan burger, but when it was served, the server only confirmed that it was gluten-free. After requesting confirmation that it was also vegan, the server hesitantly assured me that it was. While I was able to visually confirm that it was the correct burger after comparing it to my partner's beef burger, the server's continued questioning made me feel uneasy and anxious about my meal. I believe that servers should not question customers about their food choices after they have already started eating. This experience made me hesitant to finish my meal and I hope that similar situations are handled differently for other vegetarian/vegan customers.

Price per person: £30–40 Food: 4 Service: 4 Atmosphere: 4

Although the location is beautiful and the drinks are great, I must express my disappointment with the poor customer service and relations that we have experienced on multiple occasions. It is important to understand that customers should be treated equally, regardless of whether a greeter is available at the door or if it is a quieter time. Punishing customers with extended wait times for service is not only unfair, but also unprofessional. Unfortunately, due to these experiences, we have decided to take our business elsewhere and will not be returning. Kind regards, Amy