Queens Head - Epping Forest

Went to the Queens Head on the 30th of December with my son and his family got a fantastic greeting on arrival got shown to our table we ordered some wings and pigs in blankets that were ridiculously good we then had our mains which were unbelievably good I had properly the best pork schnitzel I have had the service was impeccable. I will 100% go again and suggest you try it a little gem tucked away

Just got bad from spending nearly £90 on lunch for 2 people. This place use to be amazing!! main course turned up and the sirloin steak was Luke warm and chicken burger was much the same. The chips were horrendous, could taste the oil, the oil definitely needed changing in the kitchen. When we first walked in, not sure if he was the manager, but he ignored us as he was speaking to a member of staff, sounded like he was training her up. I’ve worked in pubs and bars in London and this is not how you treat you punters. I ignored it though! The young man who served us was lovely, a credit to his parents, he couldn’t do enough for us, he even offered to get the food re-warmed up for us, but we were so hungry we declined (should have been hot in the first place). When it came to taking our plates away, the manager did this, no smile and didn’t even asked if we enjoyed our meal, probably because he heard off the young boy that we wasn’t happy. I’m not sure if it’s been taken over or under new management, but in the 13 years I’ve lived in the area, the food has always been superb. Note to self: I won’t be going back and I certainly won’t ever recommend it again

This was a birthday celebration and the food was shocking for which the management agreed and no charge was made. The service and food has gone down hill as spoken by many locals. That same night a Christmas eve booking made by myself months prior was to be confirmed if any change to the original booking only to be now told the table has been given to someone else as I had not confirmed. Sam the so called bar manager said I could confirm nearer the date if we are not 6 people we could move over to a smaller table which was fine. On receiving a call today from Sam was told we can't have that table now and also the time had changed from 3pm t 4pm somehow?????? When you make a booking and it's confirmed why the drama? I was lied to and told what was said the night of my birthday celebration was something totally different although I have several friends at the table who could confirm otherwise. I asked to speak to the manager as this is shocking treatment and arrogant only to find the owner has also been lied to and completely inconsiderate and no compassion for this dreadful upsetting situation. Now told the table is cancelled after. told him some truths about what locals are saying and that Sam the manager had lied which should come as constructive criticism only to be told not to be allowed in the pub again.?? Most of the staff are clearly in the wrong profession as are miserable in their work and now very incompetent! There are plenty more welcoming pubs in the area with friendly professional staff and great food consistently so go try them instead for sure.

Had our works Christmas do at The Queens Head on the 8th December. Everything was lovely from the table we had upstairs for 16 people to the food and service we received. We all thoroughly enjoyed ourselves. Thankyou

Had an evening meal with 4 friends a very bad experience meal was very sub standard the venue was quiet which might be indicative of standards slipping raised the concerns with the manager more to express my disappointment than looking for any discount