Onami - Epping Forest

Never come in! we went in and the man there was not welcome at all and was extremely rude. we asked if we could order and he said he didn't want us to order. maybe racist? never come back, we don't even have the food becuase that he didn't want to serve us, nor do I want to try it because the place was also dirty and he went around with his bare hands with the food that scratched his head. Don't come here.

Disgusting Customer Service. We phoned to make a delivery order and the person who pick up the phone was very rude and impolite. Although the web page says the minimum order for delivery is £20, he said we have to order £40 and thst he...did’t care what the web page says. While were deciding what else to order for that amount of money, he said he was very busy and couldn’t wait. And the sushi was nothing special, very low value for money... Horrible experience, not recommended at all.

I'm not experienced with Japanese food, but I love Sashimi. This is the best I've had, great variety and always really fresh and tasty. I'm working my way though the menu and learning as I go what else Japanese cuisine has to offer, so far...I've been delighted!

Honestly some of the best fresh made sushi and sashimi that I've had and I am a true sushi fan. Loved the Maki and the California rolls but the Sashimi was great too

Ordered a chicken chilli ramen from this place, what I received which you will see from the photo is a soggy piece of breaded chicken on a bed of super noodles with no chilli’s. When ringing up to complain I was met with shouting, screaming...and being sworn at. He then put the phone down on me after telling me to foxtrot Oscar. Will never be using this place again after that customer service and the state of the food. My friend who paid accidentally gave him the wrong money in the shop, when confronted with is she apologised and gave the correct money, the manager then went on to accuse her of stealing even though she had given apologised and given him the correct money after an honest mistake. She then gave him 25p extra by accident, instead of him giving the money back he decided to put the 25p in his tip jar in front of her without asking. AWFUL