KFC - Engadine

Walked into a queue of people waiting to be served. The line ended up almost out the door when we decided to turn around and leave. Nobody was serving anyone and had their backs turned to us the entire time.

Have on several occasions had to wait to be served and had greasy and only warm KFC. Compared to other KFC outlets this one would be below average.

Every single time I’ve been to KFC Engadine there has been a mistake with my order, needless to say frustrating! I live 5 kms from the joint and sometimes the mistakes aren’t noticed until I arrive home and unpack the order! Argghhh! The drive through is slow. I’m amazed that the health dept hasn’t fined them for their filthy restaurant, windows, toilets. Chicken often undercooked and chips cold. Also amazed that a KFC can run out of chicken??? Avoid this place like a plague! Hint to management and franchisee...maybe supply staff with aprons so customers don’t have to look at the greasy uniforms...eeew!

After 51 years on this earth I have just had the worst fast food experience and as a former Marketing Director of Pepsico I am sad to relay that it was KFC that hold the dubious honour of providing me the worst fast food experience ever, yes, as you can imagine the competition is stiff, but this episode wins because it was so appalling on numerous fronts. I attended a drive through at Engadine KFC and waited 12 minutes for them to serve 3 cars ahead…pretty slow, not a good start. I was only buying for myself but was pretty hungry so ordered the 3 piece pack and bought an extra 2 pieces a cost of $3 each despite a sticker advertising 4 for $6.95. On arrival at the pick up window I was greeted by a young fellow who wanted to hand me a box, I requested a bag, and he proceeded to put the box in the bag with no regard for gravity as a consequence the chips and chicken were all messed up and looked like they had been through a whirlpool. On arrival home I opened the box and saw 3 of the smallest pieces of chicken I had ever seen, remember I am 51 years old, seen the odd piece of chicken in my time. What annoyed me was not only where the pieces small but 3 of my 5 pieces were drumsticks or wings, with hardly half a mouthful on each. Lucky I got the extra 2 pieces. This annoyed me but the proverbial straw was when I opened the potato and gravy, a small tub for sure, even smaller when it is less than half full. Not knowing whether I was being punk’d or not I laughed and chose to share my experience with KFC Engadine the store I purchased from. After explaining to the “Assistant Store Manager” she offered to replace the 3 small pieces. Curious I sort clarification, “so you want me to endure this experience, drive back to your store so you can partly replace my order?”. Yes was the curt reply you don’t have to do it tonight. I think you are missing the point was my response I I set of to outline me KFC experience and share with as many people as possible. This all on night I was racing home to watch the KFC Big Bash on TV, unfortunately I had no KFC to eat whilst viewing. I intend to go back when the store manager is not to busy to speak with me.

One night last week we ordered the Family Feast. We got home to find that among the 10 pieces of chicken that were included in our pack, as well as them being the dried and shrivelled, half of them were wings. This is not the first time they've done this to us (in relation to receiving too many wings in a set menu). If we're paying nearly this sort of money (about $3 per piece), I'd expect better than this. Also, at lunchtimes and in the evenings in general, forget trying to park in the carpark, or you'll get stuck and won't be able to get out. Drive thru is similar. I often see cars banked up on the road due to long lines in the drive thru. Pretty dangerous. Lastly; forget going late at night if you've got the munchies. I've been there at about 9-9:30pm and they almost always run out of chicken. Go to Maccas instead.