Rosati's Pizza - Elgin

The guy was really nice and he drove 30 minutes to get here we are so grateful.Kid-friendliness: They were nice to us and my Freida sister and my sister

I ordered a pizza and the driver doesn't have any change 1st so then I have to call Rosatis and pay with a credit card over the phone because the driver doesn't have change. So now the driver doesn't speak any English so he has to use my personal to speak to whoever meantime my pizza is getting cold. All good open the box and the pizza is all in 1 corner crust all bent. Call Rosatis and talk to ALONDO the MANAGER and does nothing. Worst Rosatis ever¡!!!!!!!!!!! Time to get a new manager also

Absolutely POOR customer service. They messed up the order and weren’t willing to fix it at all for an order that was $200. They were rude and entitled on the phone even after they were the ones to mess up.

I ordered a Chicago style. It was burnt on the top over cooked on the bottom. The toppings were slid over to one side. This is probably the second time that we had issues with this Rizzotti's. I believe this will be the last time we order.!

Ordered a 1/2 sausage, 1/2 pepperoni pizza. They clearly forgot to put the pepperoni on the pizza while cooking it and just put a ton of pepperoni on one side of the pizza after the fact. Disgusting.