Mcdonald's - Edmonton

The customer service at this restaurant is the worst I have experienced. I went through the drive-thru today and had to repeat my order three times, yet they still got it wrong. Additionally, I witnessed an employee at the service window yelling at another employee in front of me, which was very unprofessional and embarrassing. The employee who was yelled at appeared to be new, while the one doing the yelling was a dark-skinned, medium-height, slim woman with curly hair. After waiting much longer than expected, I was finally given my food, but when I realized my drink was missing, the employee argued that I hadn't ordered one. I was then told I had to come inside to get the drink, which was frustrating and inconvenient. Overall, the lack of customer service skills and professionalism at this location is unacceptable. If this is how mistakes are handled among staff members, it is no surprise they are always in need of new employees. I was disappointed by how the staff were treated and inconvenienced. Improvement is needed.

Sammy was the kindest person I have ever met! He truly saved me and my girlfriend from a potentially dangerous situation. At 2am, the police arrived as we were in the drive-thru, and a very friendly lady officer informed them that we just wanted to order a burger. Sammy invited us inside to wait for our food, helped us call a cab back to our hotel, and even offered to give us a ride. Although we managed to catch a cab, it was quite a memorable night. Without Sammy's help, I'm not sure if we would have made it back to our hotel. Thank you so much, Sammy! You deserve a big raise!

I ordered an egg sandwich with no meat. I got meat in my sandwich and waiting time was too long.Food: 1/5

Very slow service and the food was warm. Also no bathroom doors. Access for vehicle traffic is difficult (it's fine if you are traveling west on 111 ave. Visiting this establishment must be fun during rush hour and the trams are running and the signal gates close.Food: 1/5

Every single car from the drive through had to park out front to wait for the food I’ve currently been waiting 30 minutes and no one has brought me my food, I had to turn my car off while waiting for someone to take my order as well. This McDonald’s has the most inconvenient drive through I’ve ever been too and I don’t recommend coming here. The employees are walking around the parking lots asking each car if the food is theirs and walking back inside with the food this is the most unorganized business I’ve ever witnessed I an extremely unhappy with my experience and hope this McDonald’s gets shut down.