KFC - Edmonton

Tried to dine in closed, only drive threw. Then 20 min until closed I was told they would only make sandwiches or wraps. This is getting out of control. Watched 3 cars drive away. Not only is it bad business and losing the company money money but if your not going to serve your menu close don't waste people's time and gas coming to your location for 1/4 menu. Also as I'm sitting here 5 min before actually closing and lights are off. These stores are getting ridiculous. This is not how to run a business and whoever runs this store should be embarrassed of themselves. Ps while sitting here up to 7 unhappy customers. What a joke

Location: 10021 178stThe self check out is ridiculous!!! No one was even at the counter for questions! Wait time was insane too!! Put the cashiers back at the front!

After the KFC on 178 street had closed for renovations, my husband and I decided to go and order food from it now that it has re-opened.In my option, this location has been renovated to encourage take out or delivery companies rather than cater to dine-in customers. Once you enter the main doors, the doors straight ahead are for delivery companies picking up orders (takes you straight to the pickup counter). The doors to the left, are for other customers. When you enter those doors, you are greeted with kiosks to take your order... or you can round the corner to cashier to place your order. Now if you didn 't go looking, you would never have known there was an option to order with a person. This new design hides the pickup and order desk if someone didn 't want to order via the kiosk themselves.With this change, they 've also removed a high percentage of seating. Keep in mind, that the renovation didn 't really take away any of the existing public space that was there, instead it made it visibly inefficient for walk in customers (whether to eat in, or carry out). Before the reno, there was probably seating for 30+ people. Now, there are tables to accommodate at most 10-12 people, and if you want to sit on one of the 3-4 barstool, against the window and freeze those are an option too. Whereas before, they had tables, booths, and it made it so you could almost dine alone. The seating now would be compared to eating in a food court, tables crammed close, only the tables are much smaller, and the tables are all in a row. The bulk of the space that was taken away from the seating is now for standing or ordering at the kiosks. The machines are about 1/2 way in the KFC as you go in. So there is now more space for you to order yourself, along with extra space to stand and wait for your food from a tiny pickup counter.For us, we prefer eating in, and since they didn 't have a comfortable option (aside from the cold window seating OR asking the individuals to share their table with us), we opted to eat elsewhere. Which is too bad, because they have the best gravy in Edmonton!

I know im a filipino also,but one of your crew/staff same Filipino guy with tattoo on his arm he so rude!,after i got a wrong order on my side and i just told him that kuya can you change it into corn because that what 's in menu its a corn he doesn 't even ask me if i like a coleslaw,suddenly he get mad tell me that im ang angas in filipino language.im not bragging my kapwa Filipino but please be professional not being attitude like no respect at all I 've been working in costumer service like more than 15 years as well but my God i was so shock how he treat me!!

Don't waste your time driving there it's closed this is the second location like this KFC doesn't seem to mind wasting people's time.