The Tea House - East Tawas

This place is great. Staff is helpful. Sometimes they get a little busy but they still keep a smile on their faces. Great little spot. Only downfall is no bathroom.

Four of us went in yesterday, no one was around. We talked about what we wanted for 5 minutes then waited for service. We head someone talking in the back room, and she showed up a few minutes later on her cell phone. We asked her for our orders, she told us she didn't have certain bubbles to make the features advertised on the feature board. Then she started talking to someone on her phone about a credit card charge and walked away to the back room. We were like what the heck, she didn't even start our order. When your spending $5+ per drink you expect service to be better than dismissive.

I tried this place a couple of times last summer when I visited E. Tawas, but was fairly underwhelmed by the quality of its overpriced bubble tea and coffee drinks. The customer service wasn 't great, either. What I did like, other than the overall spaciousness and comfortable seating/tables, was that they allowed my insulated mug, which I use consistently to reduce waste, last summer (and YESTERDAY!! . However, I returned this morning and was refused. I totally understand the concern about cross-contamination, but many places will let you put your reusable mug on the main counter and pour the ingredients right in without touching anything. The woman who waited on me, who I believe may have been the manager, was extremely rude. As I started to leave without ordering anything, she said something to the effect of This is what happens when she [the girl who waited on me yesterday] doesn 't follow the rules! I replied that that wasn 't my fault, to which she shot back: It 's not MINE, either!!! Sheesh. I promptly crossed the street and patronized another establishment, which filled my mug with much tastier latte. I 'm never going back to the Tea House.

Their bubble tea is literally so amazing! I always get the orange Creme kind when I go!!

Stopped in recently for a chai latte. $4.25 for 16 oz, which would be fine for an authentic product. Barista added Tazo chai concentrate to milk and steamed it. I was expecting better quality ingredients for the price! Not too strong of a flavor. It was nice to have a warm drink while walking around outside, but wouldn't recommend the chai.