Shogun Japanese - East Peoria

Short staff, but this is not an excuse (I will work out at the end). the host did not want to tell us that we checked in the lobby on the touchpad. we felt kind of stupid for the lack of the huge screen, but still, another customer told us that we checked there and then noticed that it was incredible that she ignored us. literally we felt like we didn't exist while we were standing right in front of her. on the culinary experience! our waiter was directly not in the regular problem when they are busy, I get it. had to go to him to get utenli and beverage refills, which is not in the rule the expectation even for a busy restaurant (although I counted 6 tables without diner, and we waited to sit for half an hour). here is the thing as soon as the scary came his job changed for the better. he became very friendly to my son who joked around with him and tried to laugh him. my impression is that his employment has changed because it is now drinking money. they have a robot food robot with a screen for a face rather cool actually. if the reason why she is short personal is because they have used a robot to supply the food (bad on the way it turns to leave before they get all their food from him) then the lack of service is their own fault and inevitable. win two stars because the nagiri sushi was quite delicious.

A terrible service. we were told at 620pm, it would be a 20-minute waiting time, which turned into a table in 2 hours and then wait another 20 minutes until the waiter even approached our table. they don't eat everything here is done at their time. we understand personal questions, but this place needs better communication and realistic waiting times. eating is really not worth the price we paid. we will never go back.

Oh, I'm crazy. So I didn't want to check the place at all. even today. so I went on a Wednesday afternoon at 1130ish. they have a robot. Okay, cool. the floors are sticky. they need a good cleaning. I ordered a dry martini. gurkensalat and the las vegas roll. my bill was 38 and something changed. on my credit card has grown a fee of $150 seriously? I tipped that guy $50. that's not close to what's on my card. I'm going to go on today. either reimburse the card or I push the fees.

Yes, eating is good, but the service is terrible. I had planned a perfect date night with my man and was waiting for 15 minutes. waited an hour and half an hour when he sat another half an hour. About 15 people who came in after us (coppers and other groups), sat before us. we had to pick up our daughter and never eat. if we had known from the beginning that it would have been forever, we would have found another place to eat. I have destroyed all the data we have starved.

Good and chef were great but our waiter was not. My daughter’s mini corn dogs and fries didn’t come out and when I asked the waiter when I saw him after our hibachi food was cooked, he said he would check but never came back to me. I had to find someone else to ask again and she brought the meal out about 5 min later. Very disappointed it took 30 min for something so simple and a crying, hungry child… and you get charged 18% gratuity regardless… very disappointed in those 2 things!!