Jamaica Blue - East Northamptonshire

My wife and I visited to have coffee and bacon rolls. The food (when we finally got it) was OK. The service, however, was dreadful. The woman at the counter couldn't even be bothered to acknowledge our presence she just ignored us! Never again!

Very very slow service. There seems to be no management. Food arrived cold. Will not return even for a drink as these took 15 minutes

Rushden Lakes is a great location and the setting is perfect. We have been coming here since J Blue opened, but our satisfaction has been decreasing. The service is disorganized, leading to long waits and food arriving late, sometimes cold or even after we have finished our drinks. The cakes are dry, stale, and unpleasant. Although the menu describes the food nicely, the flavors fail to live up to expectations. The staff are friendly and professional most of the time, but the system they work under does not benefit the customers or the staff. The prices are too high for the quality of food offered. With such a large customer base at this shopping destination, Jamaica Blue needs to improve. The management should reassess what they are offering, fix the failing systems, improve the quality and pricing of the main meals, and offer better cakes. There is a caravan outlet on the other side of the car park with better coffee and cakes, perfect for warmer days, although there is no indoor seating. We have decided to eat there in the future instead of tolerating J Blue's lack of substance.

This café used to be known for its delicious cakes and coffee, but the cake selection has been greatly reduced. During my recent visit, my friend ordered a berry muffin and a coffee, while I ordered a hot chocolate. After waiting outside for a while, we received the berry muffin, which my friend enjoyed. However, a couple who arrived after us were served their drinks before us. When I inquired about our drinks, I was told they were 'nearly ready' and that they try to serve customers in order. Unfortunately, when our drinks finally arrived, my hot chocolate was lukewarm. This lack of organization in serving customers is disappointing compared to other cafes that seem to have a more efficient system in place. Overall, the customer service was lacking during this visit.

I will not be returning to this restaurant. I ordered the avocado mash with bacon, but it arrived 10 minutes later without any bacon. I sent the plate back to the kitchen and after 15 minutes, it came back with hot bacon and a cold, hard egg, along with everything else on the plate being cold. I would have expected the chef to remake the dish, but instead, I had to send it back to the kitchen again. Finally, I refused the order and received a full refund. I am appalled that the chef thought they could provide such poor service. I will not be returning to this restaurant.