Smiths - East Dunbartonshire

I visited the restaurant on a Sunday lunchtime. The restaurant had a nice ambiance, but the menu selection was just okay. I decided to play it safe and ordered the fish and chips. Unfortunately, the service was slow and when my meal finally arrived, it was the worst fish and chips I have ever had. The fries were overdone and frozen, there was barely any pea paste, the fish was thin and overcooked, and I was given a lime instead of a lemon. Despite the disappointment, the rest of my party enjoyed their meals so I didn't want to cause a scene. However, when I mentioned my dissatisfaction to the manager while paying the bill, they were dismissive and refused to address the issue. My parents, who I was treating to lunch, had initially considered hosting their 50th wedding celebration at the restaurant but after the poor customer service I experienced, they changed their minds. Needless to say, we will not be returning to this restaurant.

This restaurant is fantastic and a wonderful addition to Kirkintilloch. Our party had a great Sunday evening here. The reception staff were warm, friendly, and helpful. The wait staff were also warm, friendly, helpful, and appropriately attentive. The atmosphere and décor were luxurious and inviting. One member of our party used to contribute to Egon Ronay and was very impressed, planning to return with friends. The food was exceptional, truly top-notch. Overall, this is a must-visit venue.

I went out for a meal with friends. The service was fantastic and the food was excellent. I will definitely be returning for another visit.

We visited The Broadcroft Hotel for dinner tonight for the first time. When we first arrived, the restaurant was fairly busy but not full. Waiting staff were very attentive and our order was taken. We ordered drinks which arrived quickly. The plan was to have main courses, puddings and coffees. Our mains arrived promptly and the food was delicious. Good sized portions too. All was going well. The restaurant was getting busy now. My partner asked the waitress for another drink. 15mins later, still no drink. We pointed out to the waitress we were still waiting. She apologised, said the bar was very busy and we'd get our drink as soon as they could manage. About 15mins after that the drink arrived. We finished our mains and eventually the waitress removed our plates etc. We thought she'd come back to ask if we wanted to see the sweet menu or maybe wanted coffees, but no. We waited for about 15mins, but nobody came near us. Our impression was, now the restaurant was pretty much full, the staff were struggling to cope. We decided to give sweets and coffee a miss as we felt we'd wait 15mins for the menu, then another 20mins for our sweets, then the same again for coffees. We decided to get the bill instead. After about 10mins trying to catch the attention of staff, many of whom rushed past us without making eye contact, eventually a waitress came over. We asked for the bill. She didn't ask if we wanted sweets or coffees. It was as if she was happy for us to leave so she had less customers to deal with. We paid and left. The decor is lovely, the menu is really good, the staff were polite and the food was delicious. Unfortunately, I think as soon as it got busy, the staff struggled. Disappointing and not sure we'll be back.

On Saturday 24th July 2021 I attended the Broadcroft Hotel, Kirkintilloch. We were a group of 7 from 2 separate households. On arrival our table was not ready so were directed to a table next to the bar to have a drink whilst we waited. We were then lead to our table for our meal to be told at this point 4 people from the party were to go to one table and the other three to a separate table so we would not be seated together. At this point I challenged us being separated and asked why we could not be seated together. I was told due to covid restrictions we were not allowed to sit together. I asked why when we were all just sitting together at the one table having drinks whilst waiting to be seated for our meal. Again I was told due to covid restrictions this was the rules and our group had to be separated. I then asked to speak to the manager as I was not happy about this. I explained the situation to the manager only to be told this is the covid rules in hospitality. I asked why I was not informed of this when I called to make the booking for the manager to say “I’m quite sure you were” in a patronising manner. I told him I was not made aware of this and that had I been told this I would have booked to go elsewhere. I also asked why we were the only group being split up as I could see quite clearly there were other groups of more than 6 people seated together. In all the years I have been going out to restaurants I have never came across a manager with such a poor attitude. He was patronising and insinuated that I was a liar. The manager and their staff should keep policies up to date with the government guidelines as in level 1 hospitality, you are allowed 8 people from 3 households to be seated together and in level 0 you are allowed 10 people from 4 households to be seated together and this is government guidelines. We were left embarrassed in front of other customers and the manager was not helpful in resolving our complaint. Due to the poor management of the situation we left and went elsewhere, were we were seated together as a party of 7 without any issues. If you are a larger party I would avoid dining here as management are not adhering to current guidelines within hospitality and you will most likely be separated. I for one will avoid here in future.