Domino's Pizza - Duncanville

Vogel is truly the highlight of this restaurant. His exceptional customer service is outstanding! His friendliness and charm make customers want to return. When my order was cancelled, he took care of me right away. We definitely needed someone like him a long time ago!

After a company complaint, the branch manager contacted me and a very monotonous answer, as he did not care. he gave me a load loan and made the order they had messed up before a week. it took them back 2 hours to deliver my pizza and the order was still inaccurate. that huh looked like someone dropped it and it wasn't important. the pizza was burned and cold. if the manager doesn't want to offer a good customer service, he should look for a new job. that is the worst customer service I experienced from a local domino.

Used to order here all the time. Never had issues. Not sure if theyre understaffed now or what. Ordered delivery at 12:03. Its 2:23 I'm still waiting. Ordered take out 2 weeks ago and they lost my order so i had to wait 20 minutes for them to remake, after id been in the store for 10 minutes after the tracker said it was done. That order was actually free. Because they gave me a free pizza for my previous delivery taking 2 hours. So for me, this is a three strikes situation.

Ordered 2 lg 1 topping pizzas and 1 chicken alfredo at 6:06pm tonight. Called at 8:10pm asking for update since the tracker said it was out on delivery since 7:22pm. Person who answered confirmed it was out for delivery. Pizza arrived at 8:20pm cold and burnt! The chicken alfredo bowl was less than half empty. Never again will I order from here! Management would not give discount or credit but instead said to bring food back myself and put in a new order. RIDICULOUS! Why would I wait another 2hrs for same service and poor quality!

Im sure the people at this store could care less about their reviews, so im writing this so that hopefully anyone contemplating ordering Dominos from this specific location will think twice. Driving an extra 10-15 minutes to the next nearest dominos would be well worth your time. They are a lousy crew of workers who would be better fit working somewhere that has nothing to do with customer service or preparing food. We ordered 40 pizzas for our staff and 40 pizzas will be thrown away. Yes they were made THAT badly