Acapulco - Downey

I tired to resolve this with management to no avail. Victor the manager, Shame on you for ignoring a customers concerns and doing absolutely nothing to resolve my situation and offering no apology. Taking to accountability for your staff increasing a tip. Also, no offering any resolution for my food that was unsatisfactory. I was going to just forget it and never return. But upon speaking to my sister, she suggested I message corporate and leave a Yelp review. So that the manager and staff can be consoled and hopefully this does not happen to others. I went into the restaurant to place a togo order. The hostess took my order and upon my handing her a $50.00 gift card she asked for the remaining tender of $7.26 I gave her my Credit Card. She then handed my the sales slip and it said $57.26 I said, “what about the gift card?”. The cc charge should only be $7.26 She attempted to redo it and was unsuccessful. Steelers. Came back with a white card and swiped it and tried again. Still it was not working. So she left to the bar area and cane back with a gentleman. Whom I later found out was Victor. He did not speak to me. Just went straight to the terminal and attempted to resolve the issue. He had his back to me the whole time. Upon turning around, he took a marker and cross off the small register receipt slips. He said, “this is just a temporary authorization and it will fall off your CC in a few days”. I said, “okay, can I have a copy of that in case I have an issue going forward?”. He then turn up the tiny slip in several pieces. Right in front of me. Omg! I should have just turned around and left. But, I had already paid at this point and redeemed my gift card. He said, “I told you it’s not going to be charged”. So, essentially he was ticked that I asked for a copy of the receipt. I then signed the slip for the $7.26 remaining balance I owed. At this point the hostess was MiA and it was just Victor and I at the front podium area. He told me to take a seat in the waiting area. Upon going home, I was disappointed that number one I was missing my little side of chicken taquitos $5.05 Number two, I was saddened to see my three crispy chicken tacos were all lying atop of the beans in rice (macho platter) $19.75 leaving the tacos all soggy. No bueno! So, did I do anything? No. I just considered it a loss and was disappointed with my whole experience. I ended up giving my entree to my landscaper, Herman. A week later, I saw my CC transaction and the $50. did I deee fall off, but the charge was for $12.26 So, what does that mean? It means the hostess gave herself an additional tip of $5.00 without my consent or approval. That’s terrible. So, on 8-16 I called the restaurant and asked to speak with Victor. I was told he was a manager I began to brief him in on everything and he acted like he had no idea who I was or had any recollection of our encounter. He said, he has tons of customers. He asked for the check ID and the amount and date etc. He asked for my phone number and said he’d call me after lunch. Well, he NEVER did. I periodically checked my CC to see if by chance he would have reversed the charge. Nothing. So, that’s why I decided to take the time to wrote this all out. Am I hard up for $10.00 the cost of the missing taquitos and the tip. Ah, NO. It’s just the principle. In conclusion, I just wanted to bring this to the attention of whomever reads this and I hope that this is used as a learning opportunity. This has left a bad impression on me and I have no desire to return.this could have been easily rectified. But, instead over a measly $50+ tab they have lost a customer. Redeeming a gift should not be that complex. Require a manger etc. It’s not rocket science. They need a better system and need to ensure the staff are honest and not steal from customers. Lastly, they need to check the orders for accuracy and do bett

Juan H is fantastic! I really appreciate his personality; he's incredibly friendly and has a great sense of humor. Absolutely amazing service! I love this place!

Shrimp and crab enchiladas are to die for, drink selection not so much

The food is great. The service is excellent. The restaurant is very clean, with the exception of the bathroom.

Juan h was nice food was delicious Juan was very friendly