Gourmet Burger Kitchen Bluewater

Waited 10 mins to be sat down. Table not cleaned. Food arrived before drinks which had been forgotten. Food terrible. Burnt onion rings, frozen chips and burgers. Oreo milkshake tasted awful. One of the worst meals in my 48 years on this planet.

We have visited this location several times, and there's often been something minor go wrong (like drinks sat on the side not beiing brought over until after the food arrived, side of chips not arriving until 15 minutes after the rest of the food). It's never been enough to not go back, as the food always tasted good with plenty of vegetarian options. On our last visit a burger ordered medium was thoroughly undercooked, with blood dripping on the plate when it arrived. We sent it back but when it returned we could again see blood on the plate. Cutting into it to make sure it was even less cooked than the first burger. At this point we requested a refund for the meal and left. I've rated 2 rather than 1 as my vegan burger was fine, although the raw beef was quite offputting to my meal also, and the staff member (I think her name is Edyta) was accomodating and polite, as she always has been on our previous visits.

Took advantage of the £7 burger deal as advertised on MSE website....what a mistake! It is our go to place to eat when visiting Bluewater (our third visit) so we were looking forward to it, but this was a different experience, the food arrived in a a plastic sieve like dish, the burger was smaller than usual and chips were bitty. Safe to say a real out off from going here again.

We went for a family meal and my kids are the most unfussiest but my son had the Jerk burger and it was pink in the middle and burnt to a crisp on the outside. I then checked my other sons burger and that was also pink. We sent it back and they recorded it and gave us new burgers. They were both burnt to a crisp. My vegan burger was too and to the point where I had charcoal pieces stuck in my teeth. By this point we'd paid upfront as paid on per app and we didn't bother to send it back again we just left vut I'm really angry and confused as to how a chef in a Burger.Kitchen cannot cook a burger. I think if I dragged a random.person off the street they'd do a better jo. And to charge £13 for the burger with no fries and yet it wasn't cooked ....wow. I hope my son doesn't get salmonella.poisoning tonight. I'll never ever return.

The food was delicious and my friend thoroughly enjoyed it. Service was also lovely. I’m sure me and my friend will return very soon!