Kfc - Dallas/Ft Worth AP

I went to this place on Saturday morning September 9,2023 I ask the young lady in the drive thru if she could give me and my husband fresh fries and she responded they just cooked the fries ten minutes before we came then I tasted my chicken strip they were cold and also they gave old chicken to my husband so we ask if we could get fresh food she told us it is fresh so my husband just said ma'am just give us a refund we ask for a refund and she refuse to give us a refund and her and other people started locking the doors and slammed and locked the drive thru window so by the time I ran to the other side cause they was serving others from the other door the Manger had done came and she was very rude and unprofessional Atwell I called the police because they refuse to give refund by the time they gave refund and the police came the manager lied on me and said I scratch her and got me. Assault contact case please don't go to this place they are very rude and unprofessional don't have no good customer service at all.

Go there for the tacobell options and the seating area. The fried chicken is good but not as good as their competitors down the road.

Placed order through the KFC app, but upon arrival, the manager stated that they had no chicken available. It was around 6:05 p.m., and they had no chicken. After my display of anger, he stated that it would be 35 minutes. However, he told everyone that came after me that chicken was not an option. Somehow, he managed to scrape enough old pieces to complete my order. What bothered me the most was the attitude of the manager. He didn 't care whether I was satisfied or not. His solution was that I could cancel the order through the app. I couldn 't find that option. There wasn 't even a Contact Us link. That would have been the most helpful to put an end to bad customer service.

Chicken tenders are often not fresh and can be tough

Everything was amazing I would definitely recommend visiting 10/10 for sure my family loved it!!!