Whataburger - Dallas

When I pulled up to the window, the employee asked for my receipt, so I handed it over. They then gave me a drink holder with four drinks that weren't mine, which I returned. After about 10 minutes, the employee told me to pull up to the front, saying they would bring my order out. I requested my receipt back, but she said they needed it to prepare my order. So, I moved to the front. After around 15 minutes, I noticed that the last five cars behind me had all received their orders and left. I decided to go inside, where I was told they were still working on my order. It turned out that this was not true; they had never made my food. When I asked about it, they couldn't find anything, and then they started scrambling to prepare my order, pulling items from other people's orders to complete it. Honestly, I was just shaking my head in disbelief.

The soda fountain is out of order tonight! What am I going to do? Haha, I guess tea is a good alternative. I've noticed that most of the one-star reviews come from people who have visited this place multiple times, and if they encounter a minor issue just once, they jump at the chance to leave a negative review. That's not me—I’ve been coming here for years and have always had a good experience. I usually order the breakfast platter, chicken tenders, and their delicious burger. Some days the food is just okay, and other days it’s fantastic, but I’ve never gotten sick and always leave feeling happy. My favorite snack is the fries; you really can't go wrong with them!

This is my fourth consecutive disappointing experience with this restaurant. Whether it's delivery, dining in, or drive-thru, they've consistently failed to get my order right, yet they still expect me to pay for it. If you don't review your order carefully and confront them in person, you might find yourself getting robbed. They even argue aggressively with you, despite having the receipt as proof. Today, I ordered for delivery and was told it would take 3-5 days to get a refund, but they said the same thing last time and never followed through. You’d have better luck searching through their trash for reliable results and better service. Honestly, save yourself the trouble and choose another place to eat. This location is a disgrace to the food service industry.

I drove 20 mins to order here. Trish took my order was extremely rude, rolled her eyes, threw my food to me, etc. all b/c I ask for an extra sauce. I ask for a free one b/c I spent 20 mins (probably more) waiting in line to order and receive my food. Iasked for a corporate number after her rudeness a manager came to aggressively tell me to get it off the front doors with ahorrible attitude. I ask for a refund b/c I felt it unsafe to eat the food after being treated so horribly, but the managerrefused me a refund b/c she said, It 's manager 's discretion. Even though I paid cash corporate told me it is policy to giveback cash refunds. Then she proceeded to call the police on me, took my receipt wouldn 't give it back after asking hermultiple times. She completely ignored me. I felt so embarrassed. I understand how food business can be, I use to work at afast food restaurant myself, but it 's a horrible thing to treat someone w/ such disrespect just b/c you aren 't having the bestday. They all frowned from the moment I saw their faces, but laughed/smiled as I sat saddened by their disgusting behaviorswaiting for police to arrive.

Fourth time in a row. Doesn't matter delivery, in person, drive through; they can't get the order right yet insist I pay for it. They will rob you if you don't check your order then go inside to confront them about it. And they disagree with you aggressively even with the receipt and proof. Today was delivery; 3-5 days for a refund, but that's what they said last time and never followed through. Rummage through their trash for more reliable results and far better service. Better yet, go anywhere else. This location is an embarrassment to the food service industry.