Thyme - Croydon

I knew the food would likely be average based on it being a standard in house restaurant for a hotel like a beefeater pub grub style, but thought it would be quick and easy as I really just wanted an early night after a long work day. I had to wait pretty much an hour for my food which to me is unacceptable, especially without any prior notice that the kitchen was behind. Had I known I’d have gone somewhere else and being on my own for work I’m not a fan of sitting on my own in restaurants for ages with no food. Food when it did arrive was ok, not too much flavour to it, so pretty average. I think with so many places to eat nearby I wouldn’t go here again. Must say though the female member of staff that was serving at the time was excellent, very apologetic and well mannered, offered me a complementary drink or dessert for my wait (I didn’t want either, but nice thought) and explained the oven in the kitchen has packed up for 15 minutes delaying everything. Unfortunately though the overall experience for me wasn’t great.

Had dinner at the Thyme restaurant which is part of the Premier Inn that my husband and I were staying in the night we were there. While the food was nothing to rave about, the restaurant isn't in any way pretentious either. The staff were friendly and delivered with a smile.

When I went they had run out of a large amount of the menu. Food is ok so if you don't want to trek around Croydon looking for somewhere to eat then it's acceptable. Staff are friendly and helpful and the evening meal deal including breakfast is excellent value.

We ate here on three evenings during a recent visit. We were not impressed with the service received from staff. There were also several issues with the food. Several mistakes were made by the waitresses, and they did not always check that the food was ok. Also, there were mistakes with the food. I asked for no tomatoes, but was given them. Also that day, my steak was not up to scratch, so had to send that back along with the chicken. These were replaced but with no apology. Also, with one of my desserts the custard was cold. Not sure how they could make that mistake, but they did. Food was nice when all was ok. Just disappointed with mistakes and service.

I opted to try the restaurant because i was staying at the hotel. I wasnt dissappointed n the service because my server Rollins ensured that my expectations we exceeded. The mean in itself was somewhat disappointing , my steak was unevenly cooked and lacking seasoning but other than that the meal was OK. Good selections of wines.