The Joker Croydon

Avoid this restaurant at all costs. My friends and I visited for drinks and were shocked by the high prices. We did not receive a receipt for our purchase, and after noticing a service charge on other customers' receipts, I asked the staff about it. They explained that it was standard practice to add a service charge without informing the customer. As a pub manager myself, I know that this is unacceptable. The manager was uncooperative and refused to remove the charge. It's clear that transparency and customer satisfaction are not a priority at this establishment.

The drinks were very expensive, especially once the service charge was added. This was the case even if you were just stopping by the bar for a beer. The young man at the register provided excellent customer service and was very pleasant, in contrast to the rude and dismissive manager.

AWFUL PLACE drinks overpriced they add on service charge to every drink you order at bar without telling you. Kept complaint but the rude female manager on duty was either really stupid or just plain ignorant such a shame as bar itself it’s interior design is amazing

Unfortunately this place has gone down hill. I used to visit for brunch and a roast but after the dinner I had last night I won’t return. I arrived early and the restaurant was so quiet, as always minimal staff to take care of people so despite it being quiet, service was slow. They had no white wine by the glass apart from Chenin awaiting a delivery. This has happened every time I’ve been there. The main issue was the food. Sea bass main, lumpy tasteless lukewarm mash, a thin piece of sea bass that was tasteless and over cooked green beans. Tasted like it had been reheated and reminded me of school dinners. Won’t return.

Been meaning to go to the Store for a roast dinner for a while as i have eaten here before and the atmosphere, drinks and food have always been top. Unfortunately the roast dinner did not live up to expectations. The roast beef is 19£ in which you would expect it to be very high standard. We ordered all the sides as it was a girly get together and we had been looking forward to the roast for ages. To our surprise, the food came out pretty quick we ordered 2 x beef and 1 chicken. The beef had 1 slice of beef 2 potato 2 carrots some sort of small onion cabbage thing and 1 piece of broccoli and a dried out Yorkshire pudding FOR 19£!! I couldn't believe it, our sides then came out the cauliflower cheese had hardly any cheese or sauce, the pigs in blankets were burnt and some missing blankets, the stuffing was the only decent side. My other friends chicken then came out which looked like a better portion side but was unfortunately cold. She sent this straight back and believes that it was microwaved and given back to her so she refused it. Me and my other friend was so hungry we had no choice but to eat the food. We pulled this up with the waitress and if im honest she couldnt have been happier to help. They dealt with the situation very well. We was offered a discount on the food and extra roasties. I can say that when eatting the roast the gravy was good but the potatoes were not good and the lack of food on the plate for 19£ put an overall sore taste in our months. The way the staff handle the complaint was second to none so on this basis i will be returning to the restaurant just probably not order a roast. If the price wasnt so high there wouldnt be such high expectations. Maybe something to consider for the future.