Batture Bistro And - Cozumel

Advantages: Versatile menu. Great location Disadvantages: Rude wait staff and slow service Comment: I just left this restaurant/bar and can promise that I will never go back because the service was horrible and the staff was beyond rude. The bartender, who claimed to also be the MOD, refused to take my order (after I took a seat with my friends in the enclosed patio area and waited at least 30 mins for the server to come) and sent me back over to my seat to wait for the server. The server comes and takes our order. She returned twice in 2 hours to check on us. One of our party left and had to go to the bar to cash out because the server was MIA. We wanted to order one last round and waited for the server, who never came. Mind you, the bar was NOT busy. There were two other parties beside us. I went to the bar to order a glass of wine and again was told that our server would come to us (why I couldn't get the bartender/MOD to serve me a drink I don't know). 20 minutes later (after the server checked on her other table, went to the bar, chit/chat with the bartender and people at the bar) she finally came to us. I asked for my glass of wine. My friends were clearly annoyed and just asked for the check and pointed out that we are locals and we expect better service and treatment from local establishments. The server's response was unacceptable… “hon, you shouldn't expect to be waited on frequently if you sit here!” Oh I'm sorry — I didn't realize sitting in another portion of the bar garnered poor service. She was completely unprofessional and rude, which made my friend become even more upset with how we were being treated. As a result of the dispute and argument (which the staff did everything but deescalate) we had the pleasure of being “escorted from the premises” by the quiet old man who was apparently “security.” And while we may have been loud and yelled at the staff about how poorly we were treated and the terrible customer service, I can assure you that had either the server or the manager showed one ounce of accountability or concern with their customers' experience, this whole situation would not have occurred. But unfortunately for us and Batture, their staff doesn't care about their customers or their employers reputation. As a newly opened restaurant, trying to expand its customer base in a city brimming with heavy competition, I would have expected there to be more concern. But alas, when you hire people just looking to collect a paycheck and not caring about your success, this is what you get. Word of mouth is how many establishments in this city grow to become successful staples in the community. I doubt Batture will enjoy that kind of success. I certainly have no reason to wish them well nor will I hold back in sharing my horrible experience with all of my friends in Orleans and Jefferson Parish as well as all of the people who ask me where they should go when they come to visit. Batture is 86'd off my list permanently. … – show

Really good cocktails. Super yum crafty craft. The watermelon crawl made by Steve!

Great cocktails, friendly staff, and a limited menu of very tasty food and nibbles.

Went for brunch with my partner. Our ****** Marys were ok but her poached eggs on her Benedict came out way overcooked. The cheesed tomato that came out as a side on both of our plates had no flavor at all and I found myself dousing everything in salt and hot sauce to get it down. Hollandaise was gelatinous. Meanwhile, the bread underneath her Benny was too toasted on the sides but then soggy in the middle. My creole Benny had a crab cake bottom and was way too wet as well with minimal flavor.

Great flavor with a great view. The menu was fitting for what I was hungry for.