Moonflower - Cornwall,Isles of Scilly

Reviews are harsh, I cannot believe what I read about our local takeaway, we enjoy our little treat every 2 weeks. The food arrives hot, on time, great portion sizes, delicious and at a great price. We tried Black Bean dishes last night and with noodles and fried rice how we finished I will never know but, I know in a fortnight we will be picking up that phone again.

The treatment we received upon entering the restaurant was unbelievable. We asked for a table for 2, and since the restaurant was empty, we didn't see any issue. However, the woman behind the counter, casually playing with and flicking her hair, asked if we had preordered. When I said no, she informed us that we couldn't have a table without preordering. I explained that we weren't in a hurry and were willing to wait, but that was not an option according to her.

It's hard to believe that in this day and age, the restaurant still doesn't accept card payments for delivery. This is disappointing and they really need to modernize their payment options.

What a shocking Chinese. Food was bland. Customer service was horrendous. Wrong food delivered and then we were asked to pay to have the right dish delivered. The phone was hung up on us because we wanted the correct dish delivering without charge.

Yesterday evening, my group of 11 experienced incredibly poor customer service at this restaurant. We ordered takeout for delivery to a nearby property, only to discover that a dish was missing and another was a duplicate. We called to explain the situation, especially since the duplicated dish was for our gluten intolerant friend. However, we were met with a dismissive response, essentially saying that we ordered 25 dishes and that's all we were entitled to. It was a struggle to get the correct dish delivered to us, and when it finally arrived, it was not even prepared correctly for our friend with dietary restrictions. To make matters worse, we were later told that we should have paid for the additional dish when the delivery driver arrived, and they would not have brought it if they thought we wouldn't pay. The phone call ended abruptly when we questioned the logic of having the correct number of dishes versus having the correct dishes. It's disappointing that the customer service was so awful, especially when the food itself was just okay.