Bojangles - Clay County

What a Horrible experience. I stopped at this location at approximately 11 am on June 13, 2023. Since there was no chicken visible in the warming trays I inquired and received this response from the associate: “We have chicken for $1000 per piece, how many would you like?” Since I was in no mood for stupid jokes, I ignored her and proceeded to order a three-wing dinner.About five minutes later she informed me that no white meat would be available for another 20 minutes. I asked why that information wasn’t shared FIVE MINUTES AGO. She brought her what I would assume was the manager or at least marginally more informed than the cashier. This woman was absolutely rude and condescending. I can’t believe that she could not offer an apology or some kind of incentive to try to pacify the situation.Needless to say, I requested a refund, which was not a pleasant experience. This used to be a really good location, but since it’s changed to a corporate store, it seems nobody cares about customer satisfaction. I will not return, there are many other options.

If I could give less than 1 star I would. I sat at the drive thru for 4 min. No answer. Pulled to window. 2 employees look at me but don't come to the window. Finally order and I am told they r out of wings. I was asked to pull forward. 20 min later still waiting. I had to come inside. My order wasn't even started. Waited another 12 min inside. As I'm standing waiting I can see chicken wings under the heat lamp. Got home and don't have all of the biscuits that should be in there. Absolutely awful experience.

This was our first time enjoying Bojangles as we don't have them in our area. I will say that they definitely love up to the hype! The chicken was hot and fresh, the restaurant clean, and the staff was super friendly!! Last but certainly not least were the biscuits, the biscuits were so amazing ?. I can't speak highly enough about this place.

I hate to share my awesome experience because it might get busy next time I visit. Dinned in with my family of 5 and felt like a restaurant and not a fast food joint. Half of the order was delivered by this nice lady to our table. I wonder why people choose to be on a Popeye's drive thru for 45 min instead of this Bojangles awesome food?

Everytime I come her it's going to be 20 minutes for chicken why don't yall keep chicken cooked I didn't get anything I left and went to Popeyes