Dunkin' - City of New York

I don't really write reviews but the people in this store were so nice to me. It's also big and has a seating area which is good.

Days here and days starting at Starbucks.They are getting things quickly moving in the mornings.

I order through the Dunkin app, and after 3 years of going to this particular Dunkin due to how close it is to my job. I have this much to say:1. They never make a Caramel Craze signature latte correctly, it always taste like regular coffee with just milk topped with whipped cream. I do not taste caramel AT ALL. 6$ down the drain. (Whereas the Dunkin on 51st and 8th makes an amazing caramel craze, you can actually taste the caramel) the amount of money spent for this particular coffee is absurd when it’s not done correctly 75% of the time.2. I understand this location gets busy, and in person orders will come before me but there is no reason why my order should be completed as late as it is. It takes me 3 mins walking to get there and I usually end up waiting close to 10 mins for it once I arrive. (My order number could be 3012 and order numbers 3027 will be completed before mine)TLDR: prepare to wait a long time for 1 coffee and for your coffee to not be what it is suppose to be.

Went here for a drink and some icecream. Staff looked pretty unhappy about having to serve customers which was surprising to see as always found other locations delivered great service. No Sundays available and only said we could choose from one of the 2 icecream coolers. Staff didn’t say why or what was wrong with the other icecream but the ones we ended up choosing were ok, just wasn’t what we wanted. As we had already paid we had to go with what they said but won’t be returning in a hurry.

I regularly use the app to order ahead and pick up from this location. I have NEVER waited for my food and the order is always correct.