Wetzel's Pretzels - Cerritos

Excellent treatment and service from Miss Kimberly...and the team that works in that space...everything is excellent...but the other person who is in the cinemas was very rude to my husband and me because we reluctantly gave things and it didn't make me feel good...we had to turn around and leave poorly attended to...it's a shame because we love buying this product that was today 12/18/23

Woman working there the other day named Yahaira or whatever her weird name was (i don’t know how to spell it was extremely rude and made condescending comments!! She asked if i was sure I wanted the food i ordered after looking me up and down and making a disgusted face. Does Wetzels teach their employees to body check and body shame customers???? SO UNACCEPTABLE!!

Went here to order the typical Pizza Bitz. When I asked for them, they said they were out of Pizza Bitz and only had the Pepperoni Twist Pretzel. Of course, I got the pretzel for the first time. My sister had ordered Cina-Bitz for herself. The first thing my sister noticed was that the Cina-Bitz were cold. That wasn’t the case for me however, but the pretzel didn’t even look like a pretzel, and the pepperoni looked cold (the pepperoni wasn’t cold, surprisingly.)This is the first time I’ve ever had a bad experience with Wetzel’s, and surprisingly, I was impressed.I’ve been getting Wetzel’s since I was a kid, and not ONCE did I have a bad experience until today. That’s over 12 years of flawless service.

National Pretzel DayFree original pretzel for customersFor the lifetime I've been frequenting Los Cerritos Center, I never realized there are 2 Wetzel's Pretzels kiosks in the mall. The small kiosk is located in front of Forever 21, while the larger one is located in-between Kay Daniel's Jewelers. Arriving at the small kiosk, I was notified to visit the larger kiosk, as that's where pretzels are actually baked.I picked the right time to redeem a free pretzel, as the line wasn't bad. I watched the employees dutifully pump out pretzel after pretzel, to keep up with the demand.Original pretzel-Pretzels aren't usually my thing, but I did enjoy my pretzel from Wetzel's. Warm soft, with a dusting of salt, it provided a nice snack to celebrate National Pretzel Day.Service was great! All hands were on deck, and I only had to wait 3 minutes for a fresh out of the oven pretzel. As fresh as it gets!Wetzel's Pretzels more than met the challenge from the demand of National Pretzel Day. I quickly had in my possession a piping hot, buttery pretzel. Add in the entertainment of watching the assembly line of pretzel making, from start to finish, and I walked out a happy customer.

Stopped going here because they don't accept cash anymore. Lost sales for them