Ricci’s Trattoria - Cary

If you are looking for the best Italian Restaurant in Wake County, look no further than Ricci's in West Cary. Attentive friendly staff, comfortable ambiance, and the best Italian food in NC. I have had every item on the menu over the past three years, and have always had a superlative dining experience. Keep up the stellar work everyone at Ricci's!!

Live near by Ricci 's, and have gone there fair amount of dining times and more often for pizza. I had my oldest son 's HS graduation dinner (June 2022) there; total of 10 folks, and it was a wonderful meal, fabulous service (she is no longer there)..I booked Ricci 's again, for party of 15; my younger son 's HS graduation June 15th '23 last week. People come down from NY, up from Florida, as it is a big deal in my family as we don 't get together often enough.It was the worst dining experiences I have ever had. I was internally distraught and embarrassed that people traveled so far for this inadequate, sub par, experience. More than HALF menu was not available. There were no clams, mussels, and NO CHICKEN whatsoever. Nobody, including Ricci, said a word about it until it was literally time to order. Last minute, I asked the one inexperienced server for our table of 15, for physical menus and 3 were handed out. ONE had black marker on it. I inquired and Server told me that everything with black marker was not available. When was she going to tell us? Everyone knew what they were ordering except for the few that asked for menus. They had two, yes two, employees working the entire restaurant, including take out. I was told 2 employees called out ......not a surprise. I suddenly elected myself (literally there was no other choice as I had to try and salvage what I could) as a helper, as I was behind the bar filling up water glasses, taking drink orders, however there was nobody to make drinks; cleaning off table, and cleaning stacked dirty dishes to make room. I asked myself: Why didn 't Ricci call and suggest I find other dining options when he knew he was in bad shape for Thursday night? Clearly, this wasn 't an all of a sudden crisis. Why didn 't Ricci go next door to Harris Teeter and buy Chicken for his party of 15 reserved 3 weeks in advance? Why was the men 's bathroom completely out of order with chairs stacked up and leaning against it. What an eyesore.The food was terrible. There was no redemption to be found. I was charged full prices, and Ricci was nowhere to be seen. Restaurant was practically empty the entire night. Yes, I called Ricci after I got home and shared my thoughts. Ricci was quick to defend himself I kept telling them to help you...they weren 't listening . Ricci, this is 100% on you Your servers did the very best they were capable of, giving their lack of experience and inadequate training. You are only as good as the people who work for you. Loyalty is earned.Used to be a great little spot. Sad.

Best Italian food I ever had in my life! The ingredients were fresh and everything was made to order; very yummy. The chef came out to talk to us, and gave us a free slice of pizza. Great experience.Food: 5/5

They have had a number of ups and downs since the pandemic. The food is always great and staff is friendly and engaging.

Warm, friendly staff . Very accommodating. Patio service ambiance was just perfect. We were able to bring our German shepherd.Our waitress was great she even stayed after 9 pm to serve us. Did not feel rushed.Will definitely be going back again and highly recommend this restaurant!