Eagle The Owl - Carroll Valley

9/18/23 HIDEOUS SERVICE!! Wow! I’m in here as we speak, giving this place a second chance. What an incredible mistake that was!!!! Nothing has changed since we tried this place months ago. Servers walking by and never acknowledging us. Two other tables who came in sitting RIGHT BESIDE us and AFTER we arrived got waited on before we did. I had to flag down a server to ask if we could get a server. Again, the manager, bus staff and other servers walked by and never acknowledged us. That’s deflating. I know they’re busy and I understand if the food takes a while tonight but no drinks and no service is ridiculous. I have to wave down a server???? I went to the bar to get our beers on my own. Again, the manager, DIANA, walked by our table numerous times and just gave us a blank stare, while our glasses were empty, etc. Not sure what qualified her to be a manager. Very frustrated. I SELDOM COMPLAIN but back to back horrible experiences warrant a review. We were here for a special occasion and the staff here ruined that for my family. It’s 7:55 and we got here at 6:30 and we are now getting magnificent service. Unfortunately, that’s because I had to do a bit of complaining and get my own drinks. That’s extremely uncomfortable for me. Here are some positives, though I am never coming here for dinner again. EVER!!! However, I did want to thank the following!!! 1. Phoenix the host was awesome. He got us a table, got us water, and did everything he could to accommodate us. He was as frustrated as we were that we weren’t getting service. I’m tipping him, not our servers. 2. One of the recent manger hires came out to see us eventually. Her name is Michelle. She is awesome. Very personable and helpful and friendly. Of course, that was after she was made aware of our situation. She was genuinely sympathetic, however. Very kind! 4. Shawn the bartender is always awesome. He is efficient and friendly and helpful. I should have sat at the bar. 3. Two-plus hours into the evening, with the place emptied out, we are finally getting some outstanding service and attention from Diana, the manager. It is nice. Wow. Sure wish we would have gotten a fraction of this assistance the entire time we were being neglected and ignored.

Great food and atmosphere. Awesome waitress and super fast service. Had a great time and will be back for more.

I absolutely have to recommend this place. Great atmosphere, super service and delicious food. I had the Reuben with fries. Fries were really fresh, seasoned perfect and came out hot. The Reuben was very tasty and is usually my go to sandwich when going to a new place. The restaurant inside is surrounded by windows and great views of the mountains and ski lift. A nice looking bar for those looking to relax with friends and an adult beverage. Service was spot on. Our server was very attentive and helpful when ordering. Definitely a must stop restaurant when in the area.

Naked chicken wings were excellent: hot and crispy. Prime Rib pizza was interesting (and enough for two people). I got a red sauce instead of the horseradish (big mistake) and forgot to sprinkle with salt (big mistake). The pizza had quality ingredients but I would 've preferred a bit less lettuce. The crispy onion rings on top were tepid. The outside of the crust was excellent but the bottom was undercooked and floppy. My tablemate loved the Swiss cheeseburger and well-done tater tots.

We originally we just going to stop in for a drink but after looking at the menu we decided to give it a chance. So glad we did. Had the nachos and each couple split the BBQ Burger and the Pizza special which was pork BBQ, cheese and onion straws. All the food was great! The atmosphere and service was good too!! Price per person: $20–30 Food: 5