Rita's Italian Ice - Burtonsville

This place was so charming! The decor featured red and white stripes, and they had a nice outdoor seating area. The staff was friendly and our order arrived quickly. I ordered my usual from Rita's: blue raspberry and root beer Italian ice topped with gummy bears. It really captured those flavors perfectly, and I loved it! My friend tried the pear ice cream, and they enjoyed it, commenting on how surprised they were at how generous the small size portion was. It might be a little larger than expected, but overall, this place is fantastic!

I have always loved Rita's and it has been a beloved family tradition for many years. However, my experience today was disappointing. I was greeted by a nervous server and an overly aggressive owner. When I made a simple request for a little less Italian ice in order to make room for more custard, the owner or manager responded inappropriately. They insisted on explaining the costs involved with my request, even going so far as to claim that they would go out of business for accommodating a small extra serving of custard. I was willing to pay for the additional custard and asked if it could be offered on the side, but this request was also denied. Instead, I was told that the only option was to have the extra custard on top of my cup, and they didn’t even have a lid to cover it. I really don’t understand why they are in the customer service industry. This was the worst experience I've had. I would recommend trying the location on Muncaster Mill Rd, where the staff is more customer-oriented and capable.

They serve consistent custard and ice but the service is slacking a bit. Probably would benefit from more staff or more training.

I enjoy Rita's Ice cream A lot, Will recommend to you all

We visited Rita's and ordered five items, including an Italian ice. This was the first time I had encountered fruit in an Italian ice from Rita's, and it was meant for a family member who was unaware and didn't want the fruit. Upon discovering it, he was quite surprised. When we approached the young cashier about exchanging it for a fruit-free option, she informed us that it was already made and couldn’t be changed. We then inquired about a discount if we decided to purchase another Italian ice without fruit, but she explained that they don’t offer discounts. It seems they also don’t prioritize resolving customer issues. We will not be returning to this Rita's in the future.