Jewel-osco - Buffalo Grove

I had an errand near Jewel, so I checked the app and found some deals worth going in the store for. It is a well laid out store, not too big, but big enough to have a good selection of items. The app had the location of a couple of the items wrong, but I wasn't in a hurry so it wasn't too bad. I did get attentive responses from the employees I asked. I checked out, put in my rewards ID, and none of the rewards were reflected in the final checkout so I had to go to the service desk. That got straightened out. But I took off 1 star for the error. I used to be a regular customer at Jewel, earning loyalty points every month. Then Albertsons decided if you were a loyal customer you should pay for your loyalty rewards. Now I usually go to another store, going to Jewel just for sale items.

My husband brought an old, deflated mylar balloon to Jewel to have it inflated. The woman in the floral department was happy to inflate it but ended up charging him the same price as a brand new mylar balloon inflated, which was $20. Jewel, you didn’t sell us the balloon, so you should have charged less or informed him beforehand that the cost would be the same! It’s not good business practice to charge for something that wasn’t purchased.

Unwillingness of the employees to go the extra mile, but I suppose that’s everywhere. This time, though, the bagger put my fresh tomatoes with my cans. Luckily I’m making sauce and there’s no longer a need to crush my tomatoes. I guess I should look at it as he saved me a step. lol

Buffalo Grove Jewel has an entitlement issue and the worst customer service. The most unpleasant employee is Tara, who called herself a “supervisor”. Tara is so rude, insulting, and demeaning person. She is very outdated and has no idea what customer service is. I have been discriminated and insulted by Tara few times. Most of the Staff in Buffalo Grove Jewel is very unfriendly and acting as if they do not want to be there.

Very very very bad customer service and rude attitude, don’t shop at this store. We usually shop different times with different accounts, we asked for rain check, the lady said: but not for her because you come together. Than she made a mistake and said: it’s my fault, I’ll change for you but not for him??? Train your people or you will be next Dominik.