Costa`s B Que - Brook Highland

The food here is great. The BBQ sauce is just the right kind of spicey. The portion sizes are well distributed. I honestly have nothing negative to post about this place. Give them a try, they are well worth it.

Went to drive thru, the inside is closed. I always get the pound potatoes, very good

The restaurant lobby is closed the only option is the drive through

Sad that this place is drive thru only so long after Covid. Drive thru leaves lots of room to get the order wrong, and they frequently do. My pulled pork plate last night had tons of fat and gristle and was largely inedible.

Ugh! It pains me to leave such a low review. We used to order here all the time! Some time ago we stopped because the service had gotten so terrible. I decided after a while to give them another shot because I love their ranch and salads. Before today, our last few orders and service were not acceptable. Food-wise, everyone is entitled to a bad day, and it was ultimately the service that lost our business. Today, I placed an order and after my money was taken, I was told to park and wait. The wait wasn't terribly long, but I spend most of my day on the go and did not feel much like waiting today. At about the 10-minute mark, I asked for a refund but was told that my food was coming out. When the lady arrived at the car, I asked for a receipt and was told that I would have to get back in line. I simply asked if it was possible to hand the receipt out the window and was met with an unnecessary attitude. Because of this, I asked for a refund. The bag was snatched from me, and my refund receipt was handed to me out of the window. The same way that I had asked for my payment receipt to be given to me. This experience was so unnecessary. Sometimes your customers would like to know before paying that there will be a wait. Again, although the wait wasn't long, I would have appreciated being given the option to pay and wait. Aside from this, customer service is something that so many places lack now. Please keep in mind that aside from the food, customer retention can be greater with better service.