The Cheesecake Factory - Boise

If you're a vegan considering this restaurant, here's what you can expect: a variety of salad options, and the flexibility to customize your meals whenever you like. I do wish they offered vegan cheesecake, but overall, everything was quite good!

There was no vegan cheesecake available, and the only vegan option on the menu was a salad.

I went without a reservation on a Friday night, and the wait was about 45 minutes. It was definitely worth it! The vegan Cobb salad was delicious, and our server was very friendly. I just wish they had a vegan cheesecake option!

Whenever I'm traveling and looking for a place to grab a drink and a bite to eat, this spot is always my go-to! Sage at the bar was absolutely awesome, providing top-notch customer service even though she was busy. Her friendliness made the experience even better.And of course, I couldn't leave without getting a to-go slice of their amazing s'mores cheesecake! It's a must-try.

After reading the reviews about the same thing on repeat along with the manager replying with the same answer as follows: Sorry for the disappointing experience, we will talk to the staff and improve communication that clearly isn't happening on any level. Honestly it's so sad that something so small can't get attention to be resolved and be able to improve business/customer service. Unfortunately I cannot leave less than a one star. Decided to go out for dinner checked in was told the wait was 30-40 we agreed to wait. After 30mins we started noticing people after us with large parties 6+ down to couples being seated, I went up to talk to the gal at the counter and got a bunch of excuses, the lady said well for some reason your name/number didn't register but it didn't take you off the list. I saw this and wasn't sure what happen...(so it didn't cross your mind to fix the issue? Just wait until someone comes up to question the wait? That's wild) So it's going to be another 20mins, we are quoting people 30-40mins. I fully understand what you are quoting people but all these people have come in after us and we are still standing here, not one single person left in this room came in before us. Just received more excuses!!! So my BF went up and talk to them to receive more excuses. She told him I am going down the list and you are next. She said at anytime you guys could have sat at the center section of the bar. As he replied at what moment was anybody going to mention that? From the time we checked in to going up to the front desk not once did anyone tell us that we could self seat in the middle. Right after he walked back over a couple was called back that came in much after us. So we walked out this place is an absolute joke and definitely needs to improve on customer service/communication on many levels!