Blue Piano - Birmingham

After enjoying many wonderful meals at this restaurant in the past, our experience during our visit on June 23rd was incredibly disappointing. We waited 20 minutes to be greeted and given menus, and another 20 minutes to receive our drinks. Our starters took an hour and 40 minutes to arrive after we were seated, and our main courses came 2 1/2 hours after we arrived. The staff claimed our order had been lost, but then suddenly found it and brought out the food. The service was disorganized, possibly due to a music event happening at the same time (although the management should have ensured enough staff were on duty). One woman seemed to be in charge of welcoming guests and did very little work, while another staff member was seen running around frantically. Staff members were seen wandering around the garden with plates of food, then entering the restaurant to find out who had ordered them. It appeared that there was no efficient system in place. It's a shame, as this used to be our go-to place for a special meal.

We went to celebrate my moms birthday, venue is beautiful, there was live music and a great atmosphere. Staff were friendly and attentive. The food was okay, not amazing. Would come back but not for the food.

The satay skewers were nice, the Thai green curry was very hot. Multiple requests were made to the DJ to tone down the volume. Not sure if that was a general opinion or only one of us older folks. DJ refused to turn down the music, and principally that spoilt the evening for me. I didn't like the food but that was a secondary issue. Great service great location.

Best for drinks and live music only. Eat elsewhere, especially when busy. Food is mediocre, served bland and cold, and expensive for what it is… honestly, worse than takeaway. We chose a wide variety from the menu. All of the food was a major disappointment, and service non existent. Has potential… atmosphere and music was casual, fun and lively. That’s it.

We made a reservation for bed and breakfast last October, but were disappointed to find out upon arrival in January that breakfast was no longer being served without any prior notice. We would have chosen a different option had we known. Although we were greeted by someone upon arrival, no one was present when we checked out. The bedroom had a broken window, leaving the room very cold, and the TV was not functioning. On a positive note, the room was clean.