Jimmy John's - Birmingham

Kevin made my sandwiches and he was so friendly and personable. The sandwiches were the best I've ever had at jj! Thank you kevin!

Lazy delivery workers work on Sundays. weekdays seems fine because there are multiple business ordering sandwiches for lunch and so during these shifts, employees seem to actually care. on the weekends however, they do not. and upon ordering yesterday I had a delivery driver from this location tell me she was not going to get out of the car and deliver my sandwich to my door. she ended up leaving it downstairs by the mailbox which is not what I put in my instructions at all. she just didn't want to go up a flight or two of stairs because of laziness. whoever works that shift on Sundays needs to be replaced.

Waited for an hour and never got my food. Called and asked if I needed to just cancel it and was told it was on the way out the door. Im 10 minutes away max and waited another hour and called again. Was told it was still in store and would be next to be delivered. If you can't make your deliveries don't accept delivery orders. Terrible service and lack of communication. I'd give you 0 stars but I have to give 1.

Placed an order tonight for pickup (it’s about 9pm almost when we placed it). An email came in saying that it would be ready tomorrow even though on the website and everything online says that this location is open until 10 PM. So I called the store just to make sure and the person who answered the phone said that they actually close at nine, but they’re going to go ahead and make it for us anyway because of the wrong times online. I just wanted to leave a review and say how much I appreciate that and that it definitely shows good management in my opinion! The only reason why I didn’t do five stars is simply because my boyfriend hasn’t gotten back with the food so I don’t have it yet and don’t want to rate on an aspect that I haven’t tried yet, although I’m sure it will be great and I’m happy to update afterwards!

Three hours later still nothing. Tired of excuses; stop making promises you can't keep. It's my fault for wasting my money and time.