Taco Bell - Benton Park

At the time of my walk in visit, none of the employees had knowledge to guide the customer through the process of ordering online, which I was told is the only way to order. There was absolutely 0 help with how to receive my free product. And the employee exhibited 0 concern. I know the employees may not have a lot, if any, customer service experience but the standard should be no less than being able to guide customers with the ordering format online since that's the only way if you must go inside as a walk in. It sucked!!! And I remembered why I stopped patronage years ago.

We stopped here for a late lunch. The staff are friendly and the restaurant is clean. The food was delicious and satisfied my craving.

Usually a good location. I submitted a mobile order and didn't receive 2 of my items. And food was old and cold. And didn't taste right. Drive thru attendant didn't want to be there which I understand) but they didn't need to act like I was an inconvenience.

This was how my burrito was made thrown in the wrapper I tried to eat it but it was just everywhere at this point,it just went in the trash.

I rate it a 2 because of customer service there. This particular Taco Bell has the worst customer service i have ever been served with. For example If i have a problem with my order the workers have made it seem as if im asking for free food and this is on more than one occasion . Other than the horrible customer service the food i would rate an 8 as for flavor and freshness goes. Also VERY IMPORTANT.. There are way too many homeless people hanging around smoking drugs right in the parking lot! A person wants to eat in peace not worry about homeless people pan handling for money. Not good for businessParking: They have plenty of parking space.Wheelchair accessibility: There isa wheelchair ramp at the door to the parking area