Cracker Barrel Old Country Store

We ordered curbside take out. When we arrived about 10 minutes earlier than the estimated time, we called to let them know we had arrived. We were told that the food was not ready, but she would bring it out when it was ready. We waited until about 20 minutes after the projected time and still no food. I decided I better go inside and check on our order. They did not seen to be very busy and there appeared to be a lot of empty tablesOne young cashier way heading to the back as I entered the restaurant. A few minutes later she came out and let the other cashier she would be back in a few minutes. I waited for the now solo cashier to finish up checking out a few customers. I let her know we had been waiting quite awhile for our order for curbside delivery. She looked on the computer, but their was no order there. She went to the shelf where there were bags of food. She handed me the bag with our receipt stapled to it. As I was checking the food versus the receipt, the younger cashier came back and inquired what I was doing. The cashier explains I am picking up my order and the young cashier says both bags are mine. I took the bags to the car. As I looked at the tickets, I realized my food had been sitting on the shelf for nearly 15 minutes and we had been charged for two items that someone had written they were out of on the receipt. None inside had said anything about this. A call to the restaurant and they refunded those two items.To be fair, I enjoy Cracker Barrel. I don't mind going in to pick it up, if I know it's ready. I was very disappointed that the young women said she would bring it or order as soon as it was ready, but our food sat on the shelf behind the cashier for nearly 15 minutes getting cold and who knows how much longer it would have sat there if I would have waited for the curbside delivery. The problem is I shouldn't have to. The young women said she would bring it out when it was ready. I can only assume this is the same young women who walked past our food to take a few minutes to herself, yet knew exactly what food was mine when she came back. In the future I won't be ordering takeout from Cracker Barrel. There were too many issues and frustrations to spend $80 for a cold family dinner.My son loves their pancakes and the hash brown casserole is great.

Well we thought we would give this place a try. We went when they first opened and it was not good...food or service. So we went again yesterday. I ordered the chicken fried chicken....it was dry and tough......there was tablespoon of gravy on each piece of chicken.....the mashed potatoes were truly mashed and amounted to about 4 bites ......no gravy at all on those ..and the carrots had a good taste but were cold.....the potatoes were luke warm at best and the chicken was hard to eat. Had to ask for knives. Thought the waitress would bring the rolls out first, but they came out with the dinner.....and hard to eat as they were cold and the butter was frozen. So disappointed as this was out birthday dinner. Will not be going back.

They seem to have a fair seating system so all food servers get an equal amount of customers. I so enjoyed the peach mimosa. Thank you.

Always love to browse in the shop at all the fun trinkets. They always have a wonderful selection.Service was fast and friendly even as busy as it was. My party was happy with the food they ordered. I wasn't satisfied with their steak fries, they were soggy. But I will be back in the future.

We were incredibly disappointed in our meal today? I have never got a meal there that I did not like, until today. Both mine my sister's meals were awful!!! The meat was so overcooked you couldn't even eat it. The eggs were even overcooked! I've never had a bad experience at any cracker barrel, until today. We talked to a manager she just thanked us for bringing it to her attention. Hopefully, next time we go will be more like the normal experience you expect from them.