Pizza Hut - Basingstoke and Deane

Nice to go into a restaurant and actually be able to eat something. They had a good range of Gluten free and Dairy free alternative's.

Some restaurants will stick to their rules which is okay but this Pizza hut broke their rules to make their customers happy. My wife wanted tea (at least two or three) but that was not part of the buffet deal but they made it part...of it. The Buffett choice was initially limited but the chef actually asked us what pizza would you like me to cook for you and even came out into the restaurant to ask for more suggestions. This sort of service should be actively encouraged.

My sister and I both had a pizza with salad, it was delicious. Although short staffed the service was excellent. The Manager Alexandra was welcoming and helpful.

Thank god for the return of the buffet and salad bar but disappointing there was no unlimited Pepsi on offer, so for those intolerant to sweeteners you have to pay extra for just one small bottle of Pepsi. However, the buffet was as good...as it always is and very filling. Never shut down the buffet again as bluffet was rubbish.

Me and my mum went to Pizza Hut as a one off treat as it was my Birthday and because we don’t live near to a Pizza Hut restaurant, we came all the way to Basingstoke for the sole reason to have a Pizza Hut...buffet, but was left disappointed with everything. We both understood due to restrictions in place at the time that their had to be some changes made and we tried and go with the flow, but our waiter who happened to be the manager didn’t explain the system well enough so we’re left confused for about minutes whilst we waited for him to notice we were trying to call him over and for him to explain, once he explained it better and were both left disappointed with their system, we went for it anyway. And had all available pizzas which was a joke because a opinion of pizzas isn’t good enough, one reason we like Pizza Hut is the salad bar, and to say we were underwhelmed with the options for salad is a bit of a understatement. Also had all the sides as we wanted to make the most of what we could, but the sides weren’t that great either. I also had a drink which was unlimited as so I was told I had to call him over for him to refill it, I was waiting ages and he had disappeared so yeah I know I shouldn’t have but I went up to thr machine and did it myself, He caught me and bassicly shouted at me ME for doing so. So we finished out pizzas, paid and got out of their. Not only was our food disappointing, manager was unhelpful but our waitress couldn’t of been more rude if she tried, her attitude when we asked for things like cutlery and to explain how the system worked was so poor. Their is no excuse for poor customer service, I’ve spend my whole life working in customer service and i know you should never treat a customer any less from perfect. Wasted journey, completely ruined my birthday treat, shall go to Reading or Bracknell next time.