Nobel Cafe - Ballymena

Yesterday, we called in an order for staff lunches at NOBEL. The person who took our order at noon confirmed that our request for two paninis and a plain chicken salad would be ready for pickup in thirty minutes. However, when we arrived to collect our order, we were told that they do not serve paninis and do not have pineapple. Additionally, there was no explanation given for why the chicken salad was not prepared. This left our team hungry and disappointed. Some staff training before the busy Christmas season would be beneficial for NOBEL.

This restaurant is a great place to eat. Despite looking unassuming from the outside, it is actually quite spacious inside. The decor is very nice. We didn't have to wait long for a table and the service was fast. We ordered two small fries and they were delicious, with no grease in sight on the plate. The staff were excellent. Although we don't visit Ballymena often, we would definitely come back to eat here again because of the great menu.

Didn’t get time even to sit and look at the menu when I was asked if I was ready to order. The food was average at best. When I was putting my fork on the plate a young girl lifted it and THEN asked if was finished. The service was very poor. Won’t be returning.

We are regular customers here and never have had any issues. Today the fry was greasy and the bacon was burnt and leathery. When I asked them to take the bacon off the bill the lady in the chefs uniform rolled her eyes and screwed her face up. She just kept saying that we should have returned the bacon. Never apologised. Customer service from waitresses always great, chef could do with some customer service training.

Seated quickly and order taken and served promptly. However drinks did not arrive so halfway through breakfast I had to find the waitress to request them. Food was nice but portion size was small. 2 pieces of toast as a fry item is 85p but you are actually served one super-small piece of toast cut in half. I realised after leaving that there were items missing from our breakfast although we had been charged for them. Cash only but no signs.