El Pollo Loco - Bakersfield

If you're in a hurry, head to Loco, and you won't have to compromise on taste or quality. It's always bustling, but the wait times are reasonable—they really get you served quickly!

I knocked again on the window, and she finally came over, opened the door slightly, and rudely said, "I told you to go through the drive-thru!" I attempted to explain again that I lived nearby and was just there to pick up my food, but she sighed, rolled her eyes, and asked for the name on the order. After giving her my name, I requested lemons and two Roja sauces to go with my meal. When I inquired about the sauces and lemons, she closed the door before I could finish my question. When she returned, she tossed the bag of food at me, and I asked if the Roja sauce was included, as that was the main reason I wanted to go to El Pollo Loco—the spicy Roja sauce is absolutely delicious! She replied that the salsa was in the bag and quickly closed the door. Of course, there were no Roja sauces, no lemons—only avocado sauce and the mild red salsa (maybe pico de gallo?). Over the years, I've had many negative experiences with the staff here; rudeness and unprofessionalism seem to be the norm. The only reason I continued to go back is that I could see the restaurant from my apartment, making it a convenient stop. However, I have now decided that I will never return to El Pollo Loco until they train their employees to behave properly. Seriously, the management needs to take action on this issue!

Always a great experience overall! They do an excellent job of bringing out delicious flavors, which is why I’ve been a fan for years.

In any case a mis. I ordered a two-part meal chicken breast and wing. part of the wing lacked the drumstick part, and the chest was dry and extremely over boiled skinless and inconspicuous and served cold .

Got Chicken Tortilla soup from the Stockdale Hwy location. Not only was I not given tortilla strips for my soup but I received it ice cold.