Soco Bites - Austin

Disgusting rooms. Found dead bedbugs when stripping the sheets at checkout. Ants in every wet area (bathroom, wet bar). Peeling wallpaper and disrepair at every turn. Easily the grossest hotel I've ever stayed at. The only compensation offered was free parking. Beware--good location, better-than-average price but you'll pay for it in other ways. I'll never stay here again!

Chante patiently worked with the hotel management and a team of us in Austin on business to resolve a complicated reservation issue so that we were able to get a block of rooms at the required rate. This greatly enhanced our ability to get our business taken care of efficiently. Very much appreciated!

Very disappointed in my stay. My family and I always choose embassy suites wherever we go but this was by far the worst. We were charged $35 dollars for an early chech in even though the room was ready. Then we had to move to another room because the a/c didn’t work. The room we moved to was sub par with mold in the bathroom and very worn out carpets, etc. Many other options in Austin to choose from. Will never stay here again.

When my colleagues and I arrived, we realized that our reservation was one room for 3 adults vs 3 individual rooms. We needed govt per diem and there was no govt rate rooms available. Our option was to move 2 of our 3 people to a separate hotel which would have been very inconvenient given all the meetings we were attending together. The front desk supervisor, Chante, was able to work with hotel management and get two additional rooms at the government rate. We were so very appreciative, and she was so kind and understanding of our predicament. If I had the opportunity to hire Chante, I would in a heartbeat!! The whole stay was pleasant, the rooms nice and lovely staff.

This was one of the worst hotel experiences for an expensive chain hotel. Pros and cons listed: 1) was unable to check in on time. At 4:15pm, was still waiting and left the line to eat. Made us late and off schedule as we were atfe ding a conference. 2) Temperature in rooms was hot. Thermo said 72 but I was able measure the temperature with an app and it qas in fact 78. 3) found 2 baby roaches in bathroom area 4) front desk staff completely indifferent to any issues 5) crumbling ceiling paint, couch shredding, generally not what was expected asthetically. 6) breakfast, omelette cook, and morning greeter were incredible.